Angier NC Heating & Air Conditioning Services
Local Reviews
for Angier, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Good job!
Yvonne - Angier, NC 27501
Very happy. Thank you.
Noah C.
Laura - Angier, NC 27501
Noah was very thorough. I had to leave while he was still here so I left him my debit card and access to my house. He did a perfect job! He ran my card and locked up my house. I would hire him again without hesitation.
Trusted Company.
SAMPSON - Angier, NC 27501
Good company with good service.
Great diagnostic
Brygham - Angier, NC 27501
Mr. Stepp was very knowledgeable and educational. He pointed out what a was wrong with the unit and have honest pros and cons to the repairs. I would highly recommend him moving forward
On time and on task
Teena - Angier, NC 27501
Spenser was on time and very professional. Diagnosed the problem. Will work with main office for solution.
Quick and honest
Dominic - Angier, NC 27501
Tech came out really quick. Really knew his stuff.. explained in detail what was wrong, parts needed, and how to fix. Grateful for straight forward info and help.
Excellent service!
Nancy - Angier, NC 27501
Service is Outstanding!
SAMPSON - Angier, NC 27501
Just a well rounded company from the Office Staff, to Sales to the Service Crew. We haven't met anyone that wasn't professional but extremely kind, friendly or understanding. Highly recommend this company.
"Wonderful Company, Awesome Teamwork, Great Service!"
ROBIN - Angier, NC 27501
We have used this Company for years and have never had a bad experience with "anyone" from this company. They have all been professional but friendly, knowledgeable, and caring. We would gladly recommend this company to anyone needing the type of services they provide.
Home owner
Zebiba - Angier, NC 27501
Quality Service
My house is getting cool
KATHY - Angier, NC 27501
Thanks for helping me out!
Great service
EVAN - Angier, NC 27501
Very personable, explained what was being checked and what levels meant. Very nice and professional service
Prompt response, professional
EAST - Angier, NC 27501
The service was prompt, professional. The technician explained what was wrong and how it needed to be corrected. Thank you.
Prompt service
Kathy - Angier, NC 27501
Called around 3.00 today and a service representative arrives around 4:00! Wow Thank you
HVAC
KATHY - Angier, NC 27501
Excellent service
KATHY - Angier, NC 27501
Great service and company
DAWN - Angier, NC 27501
Friendly staff ..ease in getting appts..great service plans
Great Service
ROBIN - Angier, NC 27501
Great company with great quality employees that do good work. Highly recommend.
Response from Jackson & Sons:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Efficient and friendly service at a fair price!
ROBIN - Angier, NC 27501
We all need a service company at one point or another. It's nice to have one you can rely on with good employees and this one gives us piece of mind. Thanks for your hard work & kindness.
Caleb is a great representative for your company. Service was friendly and knowledgeable.
Robin - Angier, NC 27501
Grateful we found this company.
Fast, Friendly Service!
Meda - Angier, NC 27501
Friendly Service!
Meda - Angier, NC 27501
Bryce C.
Provided estimate for duct system replacement only as well as duct and system replacement. System is 16 years old and customer wants to switch from gas to electric. Will be in touch
Josh W.
Tech arrived and performed esa on one system, tech did not find any challenges with unit at today’s visit. System is back on and operating properly at this time. Tech spoke with customer about renewal and customer said he would have to call in after first of the year. Tech built estimate and emailed all information.
Alex R.
Replaced thermostats and elements in the water heater.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer’s uses their own filters.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer renewed ESA 2 sys.
Derek J.
Upon arrival tech was informed upstairs zone seemed to be stuck open cause it was getting air through vents with downstairs calling. Homeowner also stated this happened once before a year ago. Tech turned on both zones and cycled upstairs 6 different times and each time zone damper closed and opened accordingly. Tested both dampers at zone board and opened and closed accordingly. Tech informed homeowner that system was not recreating issue but suspects it to be the damper causing it to stick. Emailed estimate to replace damper motor to homeowner and they plan to wait and see if it happens again. System is back operational at this time.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech notified homeowner about dryer vent ripped. Customer uses their own filters.
Juan R.
Install Goodman 2.5 Ton Package Unit With Programmable Thermostat
Caleb S.
Customer invested in a 2.5 ton Goodman PHP Consultation Code: ENGTT1B5T
Josh W.
Tech performed tune up on one system, tech spoke with customer and asked about any potential concerns with system and customer stated gas usage and potential leak, tech checked all connections with leak detection bubbles and was unable to find any leaks at tank or unit at this time, tech found no other issues with system at todays visit and system is back on and operating properly at this time. Tech spoke with customer about service agreement and customer stated she would like to hold off for now.
Spencer C.
Tech found blower motor overheated due to a failed capacitor. Tech also found no voltage at y with a heat pump. Tech jumped out thermostat and found voltage at y. Tech recommends replacing thermostat and replacing capacitor. System is near 30 years old and tech recommends replacement. After further inspection due to age, tech found system void of R22 refrigerant. The suction port is missing and is a large hole. It is also likely the coil is leaking, but suction port would need to be replaced before further leak searching to allow system to hold pressure. Tech does not recommend doing any major refrigerant repair on a 27 year old R22 system. Tech replaced blower capacitor and system is now working in emergency heat only. Field supervisor notified.
Norman A.
Leaking around line heavy rust around cold and hot side of fittings advise to replace water heater due to chance of turn fitting lose could brake threads
Kenny C.
Performed ESA, tech cleaned and serviced both units. No issues at today’s visit. Tech replaced both media filters for the down stairs. Recommended surge protection, homeowner stated he has whole house surge protection.
Joseph C.
Tech inspected crawl space and quoted dryer vent installation, Customer stated he will call back soon tech emailed quote.
Josh W.
Tech performed ESA on one system. Tech found bacterial growth and dust/debris in unit. Tech recommended adding plasma to prevent issues in future. No other issues were found at today’s visit. System is back on and operating properly at this time.
Tyler T.
Tech washed and serviced unit per service agreement, upon arrival tech found evaporator coil rusted and corroded, tech leaked searched system didn’t pick up on any leaks at this time, system is back up and running with a delta t of 17 degrees, tech found no other challenges at this time
Spencer C.
Customer stated water was filling up in secondary pan and they removed the water. Tech tested drain and found water not draining. System has an Ss2 safety switch and tech tested it. Tech found switch shuts off unit, but water does not fill up deep enough to raise the float. Tech cleared and tested drain, replaced float switch and tested. Tech verified normal refrigerant pressures. Tech offered maintenance plan.
Joseph C.
Tech found system was slightly low on charge tech charged system with 15oz of 410A to get desired Subcool to 8. Systems doesn’t have any leaks tech suspects company who installed never charged system for line set difference. Customer signed up for PSA system is back cooling with 18 delta t.
Spencer C.
Tech replaced blower board and found board turning blower on and off properly.
Noah C.
Upon arrival tech found low refrigerant pressures. Customer opted to charge system up only. Tech added 2.5 lbs of R410. System is back up and cooling.
Noah C.
Upon arrival tech found blower not running due to failed blower relay board. Tech bypassed board for now to get system running. Will need to get pricing for new board on Monday and call customer for approval.
Matt C.
Tech performed esa on carrier split heat pump, found no challenges at todays visit [email protected]
Matt C.
Tech couldn’t perform esa at todays visit Home is vacant, no water or power to system
Spencer C.
Tech found fuse blown due to shorted pressure switch wires. Tech repaired short and insulated multiple other wire runs to prevent future issues. Minor repair charge only per office. Tech also noted system is a 2 stage but wire as single stage. Tech did not rewire due to the possibility it was wired as a single stage intentionally due to oversizing. Not our install
Derek J.
Upon arrival tech was informed system was not blowing air out of vents. Inspected system and found blower was running as well as outdoor fan and compressor. Compressor was extremely hot to the touch but mega ohm good. Tech went under the building and found the 16” return torn in half and sucked inside itself. Return went to a 16x14x14 wye. Also found multiple areas in trunk line where insulation was torn off and supply lines in rough shape. Recommend replacing entire duct system due to condition. Ms. Ruffin informed tech that they did have people working in crawlspace recently and it was blowing out fine before that. Contacted office to get field supervisor out for quote. Tech left breaker off at disconnect.