Looking for a reliable heating and air conditioning company in Dunn, NC? Look no further than Jackson & Sons! Our expert team is passionate about providing top-notch service for all of your residential HVAC needs. Whether you need repairs, replacements, new installations, or maintenance, we've got you covered. We also offer indoor air quality products, ductwork repair and installation, and dryer vent cleaning to ensure that your home is as safe and comfortable as possible.
Our team is highly trained and knowledgeable and we take pride in offering same-day service whenever possible. But what truly sets us apart is our commitment to our community - we care deeply about our customers and their satisfaction. That's why we're the top-rated HVAC company in the area! Don't just take our word for it - read some of our glowing reviews from other satisfied customers near you to see why Jackson & Sons is the right choice for all of your heating and air needs. When you're ready, give us a call at (980) 223-0791
to get started!
Recent Jobs and Reviews in Dunn, NC
Rated 4.6 out of 5 stars based on 16 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Dunn, NC at a glance
Jackson & Sons has completed 25 jobs in Dunn, NC in March 2025.
The 16 customer reviews shown here average 4.6 out of 5.
The most recent job was on March 17, 2025.
Jackson & Sons completed its first job in Dunn, NC in September 2016.
Great Affordable price for an Inspection along with great service
I called to have an inspection for my ac/heating system because I HAD a really bad experience with another company that installed my heating/air. Spencer came out and assured me everything was ok. I will be using them after my other warranty goes out.
Robbyn
- Dunn, NC 28334
Efficient, professional, and friendly5jinglebells
- Dunn, NC 28334
Excellent
Friendly and nice
Jacob
- Dunn, NC 28334
Great
Quite, polite,
Knowledgeable, committed to his job.
Well pleased.
Lydia
- Dunn, NC 28334
Excellet ServiceMiriam
- Dunn, NC 28334
Superb Prossionalism
Outstanding work. Matthew was very professional, knowledgeable, and friendly. I would trust Matthew and recommend him.
Justin
- Dunn, NC 28334
Excellent serviceMargaritta
- Dunn, NC 28334
AC Service
I appreciate the AC service provided for my older mother. After further analysis, I felt robbed and unappreciated as a customer by your company. I contacted your company after a local company failed to show. I was disappointed with the time it took to arrive on yesterday (told it would be mid-morning), the lack of respect for my time that led to my being late for work, disappointment with the additional charge requested to search for a leak that was thought to exist ($318), not going into the attic to check the split AC system, charging $106 per lb. for R410A, when the average cost is $65 lb. and a final charge of $554 just to add refrigerate to a small AC unit. It feels like your company took advantage of a senior citizen with this extreme charge. This is very sad...I will make sure to share our experience with other potential customers, the BBB and the AG's office.
WINGATE
- Dunn, NC 28334
Good job has been done
Excellent service and I did sign up a contract to service my home
TOBACCO
- Dunn, NC 28334
Great Service, Awesome plan JOSE
- Dunn, NC 28334
Good service
Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
DREXEL
- Dunn, NC 28334
Excellent service
The technician was very professional
Ruth
- Dunn, NC 28334
Great Service
Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
Alexa Hernandez
- Dunn, NC 28334
Great Service
Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
Thomas
- Dunn, NC 28334
Awesome Service!! Every time I need them they come as soon as they can.Kathy
- Dunn, NC 28334
Awesome Service!! Every time I need them they come as soon as they can.Kathy
- Dunn, NC 28334
Job Locations
Aidan T.
{2021 RunTru (Trane) Split System}
— Tech found broken TXV equalizer tube upon arrival and system is void of R-410A refrigerant as a result of the broken tube.
— Built estimate for repair and a second estimate to replace the warranty TXV and perform repair. MHC property management company will contact office if approved.
— Left power off at outdoor disconnect and removed dirty air filter from air handler, recommended tenant replace it. Heat pump is inoperable until repairs are complete.
Heat strips are operating normally at this time. Emailed bill for house call.
Dunn, NC 28334
Aidan T.
{2021 RunTru (Trane) Split System}
— Tech found broken TXV equalizer tube upon arrival and system is void of R-410A refrigerant as a result of the broken tube.
— Built estimate for repair and a second estimate to replace the warranty TXV and perform repair. MHC property management company will contact office if approved.
— Left power off at outdoor disconnect and removed dirty air filter from air handler, recommended tenant replace it. Heat pump is inoperable until repairs are complete.
Heat strips are operating normally at this time. Emailed bill for house call.
Dunn, NC 28334
Aidan T.
{2021 RunTru (Trane) Split System}
— Tech found broken TXV equalizer tube upon arrival and system is void of R-410A refrigerant as a result of the broken tube.
— Built estimate for repair and a second estimate to replace the warranty TXV and perform repair. MHC property management company will contact office if approved.
— Left power off at outdoor disconnect and removed dirty air filter from air handler, recommended tenant replace it. Heat pump is inoperable until repairs are complete.
Heat strips are operating normally at this time. Emailed bill for house call.
Dunn, NC 28334
Aidan T.
{2021 RunTru (Trane) Split System}
— Tech found broken TXV equalizer tube upon arrival and system is void of R-410A refrigerant as a result of the broken tube.
— Built estimate for repair and a second estimate to replace the warranty TXV and perform repair. MHC property management company will contact office if approved.
— Left power off at outdoor disconnect and removed dirty air filter from air handler, recommended tenant replace it. Heat pump is inoperable until repairs are complete.
Heat strips are operating normally at this time. Emailed bill for house call.
Dunn, NC 28334
David S.
— Performed CMA Inspection on 82 Rooftop Exhaust Fans. Checked operation, greased bearings as able, inspected condition of belts & fan blades. Inspection reports provided with pictures. Smaller Rooftop Exhaust Fans are not on Service Contract, per office.
— Exhaust Fan A03: Motor belts missing. Recommend installing 2-A48 belts. Provided estimate. System should be tagged out pending belt replacement. Provided estimate to install (2) A48 belts. Remote grease fitting hose ruptured prior. Recommend replacement of hose.
— Exhaust Fan A04: Observed excessive noise from bearing, even after lubricating. Recommend replacement of axle bearings. System should be tagged out to prevent early failure of motor.
— Exhaust Fan A07: Remote grease fitting hose ruptured prior. Recommend replacement of hose. Minor noise still present.
— Exhaust Fan A09: Observed excessive noise from bearing, even after lubricating. Recommend replacement of axle bearings. System should be tagged out to p
Dunn, NC 28334
Norman A.
Fill valve not installed right doesn’t have washer are nut at bottom angle stop is not put on
Dunn, NC 28334
Dawson M.
Tech serviced and cleaned unit. Tech found compressor side of capacitor reading at 43.5/40 (44=bad). Tech recommends replacing soon. Tech faced no other challenges. Unit is heating and cooling efficiently.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found old burnt out Uv bulb in carrier package unit. Reccomended replacing, customer not interested at this time. System is up and running holding a delta T of 21. Did not have 24x24x1 filter on truck customer provided filter.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found old burnt out Uv bulb in carrier package unit. Reccomended replacing, customer not interested at this time. System is up and running holding a delta T of 21. Did not have 24x24x1 filter on truck customer provided filter.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found old burnt out Uv bulb in carrier package unit. Reccomended replacing, customer not interested at this time. System is up and running holding a delta T of 21. Did not have 24x24x1 filter on truck customer provided filter.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found old burnt out Uv bulb in carrier package unit. Reccomended replacing, customer not interested at this time. System is up and running holding a delta T of 21. Did not have 24x24x1 filter on truck customer provided filter.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenges with system. Dehumidifier was in need of changing filter, customer approved. Customer also approved ESA renewal. Units holding a delta T of 22.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenges with system. Dehumidifier was in need of changing filter, customer approved. Customer also approved ESA renewal. Units holding a delta T of 22.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenges with system. Dehumidifier was in need of changing filter, customer approved. Customer also approved ESA renewal. Units holding a delta T of 22.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenges with system. Dehumidifier was in need of changing filter, customer approved. Customer also approved ESA renewal. Units holding a delta T of 22.
Dunn, NC 28334
Norman A.
Fill valve not installed right doesn’t have washer are nut at bottom angle stop is not put on right
Dunn, NC 28334
Aidan T.
— Tech found tripped compressor breaker upon arrival and inspected compressor, observing grounded windings and failed compressor.
— Isolated compressor from the electrical circuit and confirmed proper condenser fan operation and heat strip operation. Customer approved warranty estimate to replace. Need to order a replacement (2 stage) compressor and expedite scheduling for installation. R-410A factory charge 11.2lbs.
Auxiliary heat is operating normally at this time.
Dunn, NC 28334
Aidan T.
— Tech found tripped compressor breaker upon arrival and inspected compressor, observing grounded windings and failed compressor.
— Isolated compressor from the electrical circuit and confirmed proper condenser fan operation and heat strip operation. Customer approved warranty estimate to replace. Need to order a replacement (2 stage) compressor and expedite scheduling for installation. R-410A factory charge 11.2lbs.
Auxiliary heat is operating normally at this time.
Dunn, NC 28334
Aidan T.
— Tech found tripped compressor breaker upon arrival and inspected compressor, observing grounded windings and failed compressor.
— Isolated compressor from the electrical circuit and confirmed proper condenser fan operation and heat strip operation. Customer approved warranty estimate to replace. Need to order a replacement (2 stage) compressor and expedite scheduling for installation. R-410A factory charge 11.2lbs.
Auxiliary heat is operating normally at this time.
Dunn, NC 28334
Aidan T.
— Tech found tripped compressor breaker upon arrival and inspected compressor, observing grounded windings and failed compressor.
— Isolated compressor from the electrical circuit and confirmed proper condenser fan operation and heat strip operation. Customer approved warranty estimate to replace. Need to order a replacement (2 stage) compressor and expedite scheduling for installation. R-410A factory charge 11.2lbs.
Auxiliary heat is operating normally at this time.
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenegs at this time. Unit is heating with a delta T of 20. Used a 20x20x1
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenegs at this time. Unit is heating with a delta T of 20. Used a 20x20x1
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenegs at this time. Unit is heating with a delta T of 20. Used a 20x20x1
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, found no challenegs at this time. Unit is heating with a delta T of 20. Used a 20x20x1
Dunn, NC 28334
Chris A.
Tech washed and serviced unit, tech found no challenegs at today’s visit. Customer is interested in installing surge protector 8n the future on air handler disconnect. Due to disconnect burning up before (left estimate). Unit is holding a delta T of 21. Custoemr has washable filters.
