Wake Forest NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Wake Forest, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wake Forest, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Wake Forest, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Another fantastic experience with Jackson & Sons
David - Wake Forest, NC 27587
Jesse, Anthony and Alex all did a great job with my recent install. Polite, professional, neat and thorough. What more could you ask for? Highly Recommended!!
10/10!
Brittany - Wake Forest, NC 27587
Great customer service. My team, Landon squared, was especially great. Very friendly, helpful & hard working. 10/10!
Excellent!
Brittany - Wake Forest, NC 27587
Very detailed. Much appreciated
Alex R.
Cut in a tee for water to humidifier and ran a 3/8 pex line to the humidifier and connected it on the bottom
Jesse J.
INSTALL HUMIDIFIER AND WIRE AHU ON HP SIDE TO NEW CIRCUIT RAN BY ELECTRICIAN FOR GENERATOR.
Landen H.
Tech washed and serviced unit and found capacitor to be testing weak tech recommended replacement customer approved. Tech found no other challenges at this time. Unit is up and cooling with a delta t of 21.
Percy M.
PERFORMED CMA INSPECTION ON 2 DEHUMIDIFIERS, 1 SPLIT SYSTEM, 1 GAS UNIT HEATER AND 2 GAS PACKAGE UNITS. PERFORMED FILTER CHANGE OF 7-20x20x1 FILTERS, 2-16x20x2 FILTERS, 2-20x20x2 FILTERS AND 12-20x25x2 FILTERS. UPON FILTER CHANGE TECH NOTICED LAY IN FILTER GRILL IN KITCHEN STORAGE AREA IS MISSING PEICES TO MAKE FILTER GRILL CLOSE FULLY, RECOMMEND REPLACEMENT OF LAY IN FILTER GRILL. QUOTED REPLACEMENT OF LAY IN FILTER GRILL. GAS PAKAGE #1 HAD A BROKEN DRAIN LINE UPON ARRIVAL DRAIN LINE WAS BROKEN OFF FROM DRAIN PAN MAKING IT IMPOSSIBLE TO DRAIN CORRECTLY. TECH CLEANED DRAIN PAN AND FIXED PIPE WERE IT WOULD DRAIN BUT NOT DRAIN PROPERLY, RECOMMEND REPLACEMENT OF DRAIN PAN TO ENSURE PROPERE DRAINAGE. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME AND ALL SYSTEMS HAVE A PROPER DELTA T. PICTURES AND PERFORMANCE REPORT ARE ATTACHED TO THIS INVOICE.
Luis R.
Tech found s#46JA SYSTEM was low on refrigerant tech found leak in lower txv distribution line. Tech found 2 compressor both are tied in the same lines.tech found pressure at 91/323. Systems takes 17lbs of 410a leak is repairable. Tech did see corrosion on some lines. Tech found other system is operating properly but is trying to satisfy for both areas.
Juan R.
Lobby Unit
Kenny C.
Performed ESA, tech found leak inside evaporator coil in the downstairs unit. Tech took pictures of downstairs system including dual furnace and condenser. Video of leak should be uploaded as well as pictures. Homeowner would like to have field supervisor to give him a call to see what his best options are. Homeowner also extended PSA.
Spencer C.
Tech found thermostat reading 70 with actual temp at 75. Tech recommends replacing thermostat. Tech replaced thermostat and insulated the hole behind the thermostat that was bringing in cold air. Thermostat is now showing the correct temperature. Tech tested in heat and cool modes and found AC not working and heat only working in Emergency Heat due to no high voltage at the condenser. Fuses were good, but disconnect not receiving voltage. Tech found the main breaker tripped. Tech turned it back on and found unit running, but could hear breaker popping and tech shut it back off. Tech recommended calling an electrician to determine if the breaker needs to be replaced. 3 pole commercial breaker. Manager has been notified.
Romario T.
Tested both zones individually for heat for 20-25 minutes each, both damper motors opened and closed as they should, inspected the burners, flame sensor and igniter for proper operation. Found an insect blocking the bottom section of the burner, removed the insect and cleaned the burner and flame sensor. Checked gas pressure and found it to be slightly high for what the manufacturer recommends, turned down the pressure from 3.8inWc to 3.5inWc. Damper motor for upstairs made a clicking noise once when the zone was tested, tech advised to monitor the upstairs airflow. Tested the system upon departure and both thermostats were satisfied on set point. Tech recommended our ESA(maintenance agreement plan) and decided to invest in yearly PSA. [email protected]
Matthew L.
Tech found four permanent aluminum 20*20*1 filters for rooftop make up air unit completely deteriorated. See picture. Tech recommends ordering new filters for make up air unit on rooftop. Replaced filters in package units and washed permanent aluminum filter for package unit economizer. Replaced seven 20*20*1 filters in the kitchen area. Did not replace eight 20*20*1 filters in dining area ceiling. See ServiceTitan picture for updated filter count.