Jackson and Sons has been serving the heating and air conditioning needs of Zebulon, NC residents and businesses since 1974.
Our reviews below from your neighbors in Zebulon, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Zebulon, NC
Rated 5.0 out of 5 stars based on 3 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Zebulon, NC at a glance
Jackson & Sons has completed 25 jobs in Zebulon, NC between July 2024 and February 2025.
The 3 customer reviews shown here average 5.0 out of 5.
The most recent job was on February 1, 2025.
Jackson & Sons completed its first job in Zebulon, NC in October 2016.
Prompt, thorough,clean. Takes time to answer our questions, let us know how to prioritize future issues for planning purposes. Always polite, never tromp debris through the house. We have been happy customers for many years and plan to remain so.
EVANS
- Zebulon, NC 27597
Excellent same day service!
There is never a good time for the heat pump to break but Jackson and Sons always is right on it, usually seeing us the same day and gets us back up and running quickly and professionally. We are long term customers and plan to remain so.
EVANS
- Zebulon, NC 27597
Great customer service Heather
- Zebulon, NC 27597
Job Locations
Chris A.
Tech washed and serivced unit, tech found no challenge at this time. Unit is operating properly holding a delta T of 20.
Zebulon, NC 27597
Chris A.
Tech washed and serivced unit, tech found no challenge at this time. Unit is operating properly holding a delta T of 20.
Zebulon, NC 27597
Chris A.
Tech washed and serivced unit, tech found no challenge at this time. Unit is operating properly holding a delta T of 20.
Zebulon, NC 27597
Chris A.
Tech washed and serivced unit, tech found no challenge at this time. Unit is operating properly holding a delta T of 20.
Zebulon, NC 27597
Noah C.
Upon arrival tech ran system in heat mode and found condenser to start up but blower did not start immediately. Blower started and system ran shortly before turning off and displaying error code F5. Found F5 to indicate shorted or open compressor discharge temp sensor. Ohmed sensor, according to 50k chart and Trane sensor is bad. Ambient sensor and coil sensor are also made into the same plug. Provided estimate to customer to replace. Customer will call with a decision tomorrow.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
Spencer C.
Tech found blown low voltage fuse. Tech tested with a fuse popper and found fuse only blows on white circuit. Tech unplugged contactor and found fuse not blowing. Contactor has .3 ohms and is shorted. Tech also noticed water stains under the air handler and water damage inside airhandler. Tech recommends Maintenance plan to clear drains regularly. Tech replaced contactor and customer agreed to monthly ESA and system is now heating properly in heat and aux heat.
Zebulon, NC 27597
David S.
-Dropped off 1-14x25x1 & 1-20x20x1 air filter at inside garage door per instruction. Communicated with customer and verified garage door closed upon departure.
Zebulon, NC 27597
Josh W.
Tech perf Esa on two systems, tech did not find any issue with either system at todays visit. Both systems are back on and operating properly at this time. Will need to return with 14x25x1 and 20x20x1 filters. All is good at this time.
Zebulon, NC 27597
Kenny C.
Performed ESA, tech cleaned and serviced system. Tech found flame out of balance due to clogged burners. Did test rollout switch and switch tested within spec. System is back on and heating.
Zebulon, NC 27597
Kenny C.
Performed ESA, tech found no issues at todays visit. Homeowner extended ESA. Discussed plasma air purifier.
Zebulon, NC 27597
Kyle W.
Found dual run capacitor failed. Replaced under warranty pricing. System up and cooling. Customer also pointed out discoloration on hallway ceiling. Did not find any signs of condensation challenges from air handler. Verified proper drainage. Will need to keep a check on issue and double check during 1st maintenance. Invested in ESA (2) systems. Schedule 1st visit.
Zebulon, NC 27597
Aidan T.
Tech inspected and diagnosed HP units# 5, 6, 7, 10, 11, and 13.
-HP #5
Faulty contactor not allowing power through. Replaced and system ran normally.
-HP #6
System running normally. Advised installation of air filter. Pressures look good. Tech suspects unit 5 being down has forced unit 6 to carry both loads, decreasing efficiency.
-HP #7
System running normally. Inspected electrical components and refrigerant pressures and found no issues.
-HP #10
Not running efficiently. R22 compressor is likely losing compression potential. Pressures and amp draw look good. Management wants to replace this system.
-HP #11
Compressor is shorting out. Runs for 3-5 seconds and smoke starts to appear at terminal plug-in before tripping the breaker. Capacitor read full capacitance. Management wants to replace this system.
-HP #13
Condenser fan motor is seized. Receiving 230V power and capacitor is good. Overheats in 10-15 seconds before failing completely. Management wants to replace this system.
Se
Zebulon, NC 27597
Aidan T.
Tech inspected and diagnosed HP units# 5, 6, 7, 10, 11, and 13.
-HP #5
Faulty contactor not allowing power through. Replaced and system ran normally.
-HP #6
System running normally. Advised installation of air filter. Pressures look good. Tech suspects unit 5 being down has forced unit 6 to carry both loads, decreasing efficiency.
-HP #7
System running normally. Inspected electrical components and refrigerant pressures and found no issues.
-HP #10
Not running efficiently. R22 compressor is likely losing compression potential. Pressures and amp draw look good. Management wants to replace this system.
-HP #11
Compressor is shorting out. Runs for 3-5 seconds and smoke starts to appear at terminal plug-in before tripping the breaker. Capacitor read full capacitance. Management wants to replace this system.
-HP #13
Condenser fan motor is seized. Receiving 230V power and capacitor is good. Overheats in 10-15 seconds before failing completely. Management wants to replace this system.
Se
Zebulon, NC 27597
Aidan T.
Tech inspected and diagnosed HP units# 5, 6, 7, 10, 11, and 13.
-HP #5
Faulty contactor not allowing power through. Replaced and system ran normally.
-HP #6
System running normally. Advised installation of air filter. Pressures look good. Tech suspects unit 5 being down has forced unit 6 to carry both loads, decreasing efficiency.
-HP #7
System running normally. Inspected electrical components and refrigerant pressures and found no issues.
-HP #10
Not running efficiently. R22 compressor is likely losing compression potential. Pressures and amp draw look good. Management wants to replace this system.
-HP #11
Compressor is shorting out. Runs for 3-5 seconds and smoke starts to appear at terminal plug-in before tripping the breaker. Capacitor read full capacitance. Management wants to replace this system.
-HP #13
Condenser fan motor is seized. Receiving 230V power and capacitor is good. Overheats in 10-15 seconds before failing completely. Management wants to replace this system.
Se
Zebulon, NC 27597
Aidan T.
Tech inspected and diagnosed HP units# 5, 6, 7, 10, 11, and 13.
-HP #5
Faulty contactor not allowing power through. Replaced and system ran normally.
-HP #6
System running normally. Advised installation of air filter. Pressures look good. Tech suspects unit 5 being down has forced unit 6 to carry both loads, decreasing efficiency.
-HP #7
System running normally. Inspected electrical components and refrigerant pressures and found no issues.
-HP #10
Not running efficiently. R22 compressor is likely losing compression potential. Pressures and amp draw look good. Management wants to replace this system.
-HP #11
Compressor is shorting out. Runs for 3-5 seconds and smoke starts to appear at terminal plug-in before tripping the breaker. Capacitor read full capacitance. Management wants to replace this system.
-HP #13
Condenser fan motor is seized. Receiving 230V power and capacitor is good. Overheats in 10-15 seconds before failing completely. Management wants to replace this system.
Se
Zebulon, NC 27597
Carl B.
Performed CMA Full Service on 4 Rooftop Gas Pack Units, 2 make up air units, 2 condensers, and 1 DOAS system. Technician also ensured exhaust fans were operating during the time of maintenance.
Challenge - GP 2 - technician observed circuit 1 not operating. There was a call for Y1 and Y2, however only circuit 2 was operating. Previous notes recommended a leak search of circuit 1 given that the system was likely low on refrigerant. Leak search performed and a leak was found in the evaporator coil of circuit 1 (video and picture provided). Office notified and a quote will be built with a goal to repair the leak.
Challenge - GP 4 - upon arrival to the system the tech discovered that circuit 1 was not operating, similar to GP 2. Technician inspected system and found compressor to be reading GOOD, no challenges in terms of electrical. Tech then leak searched the evaporator coil and found a couple of leaks on the bottom portion of the coil (video and pictures provided). Coil is heavily rus
Zebulon, NC 27597
Spencer C.
Customer stated power outage and system was not cooling after. Customer stated system has been cooling since 8 last night and has not had an issue maintaining temperature. Tech offered to inspect system for system operational fee but stated it was likely due to power outage. Customer declined system operational and wants to see how system does. Tech instructed customer to call back if system is unable to keep up.