Emerald Isle NC Heating & Air Conditioning Services

Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Emerald Isle, NC since 1974.

Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Emerald Isle, NC, then call us at 919-734-9611 to see what we can do for you.

Recent Jobs and Reviews in Emerald Isle, NC

Rated 5.0 out of 5 stars based on 23 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Anthony  B.
Anthony B. Checked in
Straightened lineset for contractor.
Emerald Isle, NC 28594
David C.
David C. Checked in
Sub
Emerald Isle, NC 28594
Aidan T.
Aidan T. Checked in
- Tech programmed both thermostats and connected to Wi-Fi. Texted instructions to customer to complete registration on the Honeywell website. Both systems are operating normally at this time. Collected check.
Emerald Isle, NC 28594
Aidan T.
Aidan T. Checked in
Tech replaced failed compressor and installed a turbo 200 capacitor in the downstairs unit. Charged with 7lbs 10oz R410A. Replaced filter drier and installed acid-away into new compressor. Confirmed proper operation with delta T measuring 69.6/49.6 equaling 20°F. Pressure tested at 290PSI for 13 minutes with .8 drop. System is operating normally at this time.
Emerald Isle, NC 28594
Aidan T.
Aidan T. Checked in
{Upstairs Split System} - Found failed capacitor and compressor drawing high amps. Recommended a start kit to increase efficiency and extend life of the compressor. Customer approved. - Replaced capacitor with a turbo 200, installed a start kit, and confirmed proper operation with delta T measuring 15.5. - Advised customer that the condenser fan motor is drawing 1.24 amps with a FLA of 1.4 amps. Advised the motor is failing and may need to be replaced in the future. {Downstairs Split System} - Customer requested diagnosis on site. Tech found condenser not running with contactor pulled in. Found tripped breaker and began trouble shooting by isolating the compressor, observing no issues. Checked compressor and found windings measuring in the red zone on megohm reader. Confirmed not grounded. Compressor needs to be replaced. - Customer approved compressor replacement. Office will order compressor and contact customer with ETA and scheduling. Upstairs system is operating normally at th
Emerald Isle, NC 28594
Caleb S.
Caleb S. Checked in
Spoke to Mr. Little, he is going to have a local company replace the upstairs system at a cheaper price.
Emerald Isle, NC 28594
Review
Great job as usual
Steve - Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Performed ESA on all 3 systems, tech cleaned and serviced units. Tech found air handler full of water due to ez trap being left open and possible clogged drain line. Tech also installed 2 hard start kits on the 2 older systems after homeowners approval. All 3 systems are back on and cooling.
Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Performed ESA, tech cleaned and serviced system. Recommended installing a hard start kit to protect the compressor and help combat high high start amps. Homeowner stated he would like to hold off and they might be selling the home.
Emerald Isle, NC 28594
Matthew L.
Matthew L. Checked in
Tech found float switch for third floor AHU tripped (serial UT1V). Tech used nitrogen and two gallons of water of clear and test drain. System is back cooling. Need to return Wednesday for next maintenance. Call for the door code. Put sister phone number in notes.
Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Upon arrival tech found drain pan full of water. After further inspection tech found drain line having back flow issues. Homeowner stated this has happened every summer multiple times. Stated back flow is what is causing drain line issue. Tech informed homeowner he will have to cut a whole in flooring in order to re-do drain line and install a ez trap. Back flow is very visible at drain line coming from primary drain pan. Homeowner stated he will cut a big enough whole in flooring in order to have unit properly draining and give us a call to have that ez trap installed.. Tech flushed out drain line multiple times to make sure drain line wasn’t clogged either. Also took off insulation from drain line at U bend to push drain line down in order for proper drainage for the time being. Tech uploading pictures and multiple videos to get a better understanding. System is back up and cooling. No charge due to recent visit.
Emerald Isle, NC 28594
Review
Josh and Chris were prompt and very polite. They accomplished their work quickly and cleaned up what little mess they made. Very satisfied with their work ethic.
PFAU - Emerald Isle, NC 28594
Chris A.
Chris A. Checked in
Tech found aux pan is rusted and recommended having pan replaced along with adding eztrap and overflow safety to primary pan to help prevent water from backfilling in the future. Tech also recommends adding drain insulation to prevent condensation in attic. Will need aux pan for 3 ton air handler and about 10ft of insulation. Tech returned and completed all repairs listed. System is back on and cooling properly at this time. No issues with drainage. All is good at this time.
Emerald Isle, NC 28594
Joseph C.
Joseph C. Checked in
upon arrival tech found secondary pan full of water, tech noticed p trap was dry tech flushed lots of water in drain pan to ensure no cracks visually inspected. System drained with no issues tech suspects water backed up due to vacuum being pulled from drain line due to it being dry. Tech cleared drain pan ensure all float switches are operating properly, recommend ESA for systems customer approved system is now back cooling at this time. Tech locked house and put key back on ring.
Emerald Isle, NC 28594
Chris A.
Chris A. Checked in
Tech performed esa on one system. Tech found aux pan is rusted and recommended having pan replaced along with adding eztrap and overflow safety to primary pan to help prevent water from backfilling in the future. Tech also recommends adding drain insulation to prevent condensation in attic. Will need aux pan for 3 ton air handler and about 10ft of insulation. Customer approved estimate, need to get parts and return to make repairs. Tech found no other issues at today’s visit. System is back on and operating properly at this time.
Emerald Isle, NC 28594
Bryce C.
Bryce C. Checked in
Selling condo has to speak with siblings who also have ownership
Emerald Isle, NC 28594
Kyle W.
Kyle W. Checked in
12 year old system. Customer stated upon arrival that system is cooling, but during process of selling home buyers have complaints of age/poor condition of system. Coil grates, electrical terminals, condenser coils, evaporator coils, and line-set entering condenser are all extremely rusted and/or corroded. Potential for refrigerant leaks are high. Capacitor is weak as well. Handed over to field supervisor to provide a solution.
Emerald Isle, NC 28594
Review
Caleb was great!
Brian - Emerald Isle, NC 28594
Caleb S.
Caleb S. Checked in
Going to speak with Colby regarding the system replacements at this home.
Emerald Isle, NC 28594
Caleb S.
Caleb S. Checked in
Emailed quote to replace system.
Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Upon arrival homeowner stated breaker to condenser had tripped after a brief power outage. After further inspection tech found compressor terminals were blown. Field supervisor will be in contact with homeowner tomorrow. Pictures of unit are uploaded, charged a house call fee. System is currently down.
Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Upon arrival tenant stated no air coming from vents and a burnt smell was present. Tech found failed blower motor, got approval from homeowner. Also would like a field supervisor contact him on possible system replacement for both units. Gave bryce information and will be in contact with him Monday.
Emerald Isle, NC 28594
Noah C.
Noah C. Checked in
Performed ESA on three systems. All systems operating properly at this time, sent estimate regarding recommendations.
Emerald Isle, NC 28594
Review
As usual, service was great. Professional, fast and thorough.
FRYE - Emerald Isle, NC 28594
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found no challenges at this time. Unit is up and cooling with a detla t of 23.
Emerald Isle, NC 28594
Joseph C.
Joseph C. Checked in
Tech cleared and flushed clogged drain line, reset float switch system is back cooling with 20 delta t. No charge per PSA
Emerald Isle, NC 28594
Aidan T.
Aidan T. Checked in
Tech performed ESA on two systems, tech found both condensers are rusted and corroded and tech informed customer of future issues with systems. Tech found no leaks at todays visit and aluminum evaporator coils are in excellent shape. Tech found no other issues at todays visit. Both systems are back on and operating properly at this time.
Emerald Isle, NC 28594
Kyle W.
Kyle W. Checked in
FOUND SYSTEM UNABLE TO COOL INTERMITTENTLY DUE TO CLOGGED DRAIN LINE CAUSING PRIMARY FLOAT SWITCH TO TRIP. CLEARED DRAIN LINE, ADDED 3/4” PVC UNION, AND TESTED DRAINAGE SEVERAL TIMES WITH NO FURTHER CHALLENGES. ADDED AC LEAK FREEZE PER OFFICE DUE TO PREVIOUS FINDING OF LEAK WITHIN EVAPORATOR COIL. ALSO ADDED JUST UNDER 6OZ OF R410A TO ACHIEVE PROPER SUB-COOLING. SYSTEM IS NOW OPERATING AND DRAINING PROPERLY. INDOOR TEMPERATURE DROPPED FROM 80 TO 76 DURING TODAYS VISIT. LEFT PROPERTY AS IT WAS WHEN TECH ARRIVED PER OFFICE.
Emerald Isle, NC 28594
David  S.
David S. Checked in
-Customer states system not cooling to thermostat satisfaction. -Observed heat damage at capacitor wiring from contactor. Replaced burned jumper and connector. -Observed signs of arching on blades of pull out disconnect when removing. Verified 243V as appropriate to contactor. -Detected leak at air handler evaporator coil. Recharged system with 3 pounds R-410A refrigerant. Evaporator coil should be replaced. Informed office of findings. -Replaced 20x25x3” filter with 20x25x1 per customer request.
Emerald Isle, NC 28594
Review
Everything turned out great done a great job very pleased
Grant - Emerald Isle, NC 28594
Review
Jackson and sons is the best company experience. All around great results and customer service. Luis is awesome.
SCHELHAMMER - Emerald Isle, NC 28594
Review
Luis R did a great job.
SCHELHAMMER - Emerald Isle, NC 28594
Review
Superb service and customer experience as usual!
SCHELHAMMER - Emerald Isle, NC 28594
Review
David and Shane were so nice, knowledgeable and quick! Their truck broke down and they so apologetic as it took a while to fix. Very pleasant experience and most importantly, I have AC again!
FRYE - Emerald Isle, NC 28594
Review
Luis done a great job I was very pleased with the work that he done and I look forward to having him back again.
Grant - Emerald Isle, NC 28594
Review
As always your service technicians are great. Totally professional and very competent.
SCHELHAMMER - Emerald Isle, NC 28594
Review
Great Service
Lyman - Emerald Isle, NC 28594
Review
Luis was very polite and very knowledgeable. Very thorough investigating the issue and did find the problem.
Crabb - Emerald Isle, NC 28594
Review
The technician was very respectful and was careful about not letting my cat out.
Suzette - Emerald Isle, NC 28594
Review
Quick response to HVAC acting up. Thorough investigation of the issue and explanation of options.
BEAU - Emerald Isle, NC 28594
Review
Great job as always! Very professional and friendly technician.
Doug - Emerald Isle, NC 28594
Review
Great and dependable service
STEVE - Emerald Isle, NC 28594
Review
Awesome service. Totally professional and got the job done!
STEVE - Emerald Isle, NC 28594
Review
They stand behind their products and the service technicians are professional as well as courteous.
SUZETTE - Emerald Isle, NC 28594
Review
Very satisfied with Jackson and sons response.
PAT - Emerald Isle, NC 28594
Review
Jordan was great. Professional, competent, and polite.
Steven Schelhammer - Emerald Isle, NC 28594
Review
Excellent people as always
Stephen - Emerald Isle, NC 28594
Review
Matthew is very personable and thorough and took time to explain everything to me.
Steve - Emerald Isle, NC 28594

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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