Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Emerald Isle, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Emerald Isle, NC, then call us at 919-734-9611 to see what we can do for you.
Recent Jobs and Reviews in Emerald Isle, NC
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Job Locations and Reviews
Luis R.
Tech found condenser had tripped breaker capacitor is within specs tech found when compressor would engage the amps would go to 200 then 60 amps then trip breaker. Tech added hard start kit and compressor kicked on no issues did not trip breaker tech spoke with office and informed technician to leave hard start kit. Tech ohmed compressor before installing hard start kit ohmed red once kit installed mega ohming yellow. Tech spoke with office informed them of findings.
Emerald Isle, NC 28594
Review
Matthew L.
Tech confirmed that main split system is on PSA. Mini split is not. Mini split doesn’t work. See previous diagnosis. Tech checked pressures on customer request. Tech found green dye in system, but system does not appear low on R22. Swept indoor and outdoor coils. Found no leaks. Compressor megged caution “yellow” at 100 megohms. System is cooling. Will check again next visit. Outdoor coil shows some signs of saltwater corrosion. Tech recommended planning for system replacement in the near future.
Emerald Isle, NC 28594
Juan R.
4TWR6036N1000A/TEM6A0C36H31S & 4TWR6024N1000A/TEM6A0B24H21S
Emerald Isle, NC 28594
Kenny C.
Performed ESA, discussed plasma air. Also highly recommended hard start kits for each system, to prolong the life of the compressor.
Emerald Isle, NC 28594
Nate R.
Tech washed and serviced all 3 units and found no challenges at this time customer was not here at this time as he does not live here full time it is not time to extended now customer has once more visit. Tech left 1 20x20 filter in kitchen did not have other 16x20 filter on truck.
Emerald Isle, NC 28594
Joseph C.
Tech performed ESA on 1 system found system had no heat strips tech spoke with office, system was sold like that because trailers power can’t handle the load system operating properly at this time.
Emerald Isle, NC 28594
Kyle W.
FOUND ECOBEE THERMOSTAT INSTALLED BY POWER COMPANY FAULTY CAUSING SYSTEM TO COOL IN HEAT MODE. REPLACED WITH FP5000. SYSTEM UP AND HEATING.
Emerald Isle, NC 28594
Matthew L.
Tech found vision pro thermostat blank on arrival. Tech confirmed 24 volts to thermostat. Screen is blank. Tech diagnosed failed vision pro thermostat. Jumped equipment out directly by the wires. Heat strip contactor pulls in, but blower was not running. Tech jumped R to G. Confirmed line and low voltage call to blower. VS blower motor will not start. Unresponsive. Tech also diagnosed failed variable speed blower motor. Due to system age and corrosion on indoor coil, tech swept indoor coil with leak detector. Did not find indoor coil leaking. Outdoor unit is heavily corroded from salt air. Did not find outdoor unit leaking. To repair system, we would need to replace thermostat and variable speed blower motor. Due to number and cost of repairs, tech recommends replacing system. Forwarded to office to give options. Needs both repair and replace options. Customer requested looking at options to replace downstairs system too due to it being the same age and adding a mini split to the up
Emerald Isle, NC 28594
Matthew L.
Tech found outdoor unit in a low pressure lockout. Cleared lockout. After time delay outdoor fan did not start. Tech found Turbo capacitor miswired. Tech corrected wiring according to wiring diagram by moving the purple FAN wire from the Turbo common terminal to the 5uf terminal on the Turbo. System is back heating correctly. No charge for callback.
Emerald Isle, NC 28594
Kenny C.
Performed ESA, no issues at this time. Cleaned and washed units.
Emerald Isle, NC 28594
Open T.
Tech found no difficulties at this time. Office approved billing for renewal. Renewal needs to be paid by Friday @5pm. If not paid maintenance contract will be dropped and first time visit will be required for new plan. Plan can be paid online or check mailed/dropped off at office. Homeowner mentioned smell (dirty sock syndrome) tech informed homeowner we can clean coil but smell could still stay in house and best option to permanently remove smell is investing in a Uv light or plasma air for air purification and to eliminate smell.
Emerald Isle, NC 28594
Luis R.
Tech did find dust/black substance on the some supply grills tech found no issues with plasma or Uv light customer said they will remove all grills clean them and keep a eye on them
Emerald Isle, NC 28594
Review
Luis R.
Tech returned to replace drain pan tech was able to replace drain pan without removing coil once installed tech did make sure connections for drain were tight and secured tech also drain out water from drain pan unit is operating correctly at this time tech did accidentally break the Uv bulb when moving coil will have to come back and replace bulb tech left ballast on top of unit
Emerald Isle, NC 28594
Luis R.
Tech replaced the metal bands anchoring down condenser to stand
Emerald Isle, NC 28594
Review
Luis R.
Tech cleared main line drain out pan and cleared cualk to help seal the crack inside pan better to get customers by till replaced is made tech also vacuumed out water from inside cabinet insulation
Emerald Isle, NC 28594
Matthew L.
Upstairs system was running in cooling mode on arrival. Not frozen up. Tech confirmed system is significantly low on R22. Tech estimates it is 2-4 lbs low. Customer is putting the house on the market in a few days. Tech gave customer all options, charge it up with R22 only, add R22 and leak freeze, do leak search and R22 leak repair, or replace the system. Due to his suspicion that system has a slow leak rather than fast leak, customer opted only to charge it back up today. Tech also educated customer on ESA preventative maintenance. Declined for today. Tech added 3 lbs of R22 refrigerant. System is back cooling at this time.
Emerald Isle, NC 28594
Review
Matt C.
Tech washed and serviced units Tech replaced both up bulbs after customer approval Tech found crack in primary drain pan, tech siliconed crack for time being, drain pan is ordered 750+ tax Tech vacuumed all water from secondary pan and cleared and flushed drain lines
Emerald Isle, NC 28594
Luis R.
Tech returned to replace evaporator coil tech replaced coil and biflow filter drier tech added 250 psi unit held for 15 min tech pulled vacuum down to 320 microns tech added 8lbs 6oz to achieve 10 degree subcooling and a 20 degree delta t unit is operating correctly at this time
Emerald Isle, NC 28594
Luis R.
Tech found upstairs unit a/h had a delta t of 10 degrees 75/65 tech checked pressures found them low on 86/236 tech performed leak search and found bottom side of coated aluminum coil had a major leak getting reading of 99 on leak detector tech called in got approval from Jerry to add refrigerant 410a while they order a coil to get them cooling no charge per office tech added 3 lbs to achieve 20 degree delta t
Emerald Isle, NC 28594
Matthew L.
Tech found a 7 flash error on EVC board and 11 flash on AFC board. 11 flash on AFC indicates a EVC fault (the EVC 7 flash). EVC 7 flash indicates high superheat likely due to low refrigerant charge. Tech verified dip switches on air handler boards are set up correctly. Started system up and found system significantly low on refrigerant. Factory charge is just under 6 lbs. Tech estimates system is 3-5 lbs low on R410a refrigerant. Tech noticed oily residue on the top of the filter drier. Used ultrasonic detector to confirm leaking filter drier. Tech let customer know about findings. He responded that we just did the maintenance on the system and that he suspects the maintenance tech “nicked the line”. Tech told customer that the leak was certainly caused by salt air corrosion. Documented before and after pictures. No housecall per Monica as we did maintenance under a month ago. No leak search charge. Tech found oily filter drier immediately. Tech quoted $1212.69 to replace drier,
Emerald Isle, NC 28594
Joseph C.
Tech found no issues with system noise when shutting off is normal, customer want top cap of condenser fan motor.
Emerald Isle, NC 28594
Kenny C.
Upon arrival tech found dead dual run capacitor, tech replaced capacitor system up and cooling.
Emerald Isle, NC 28594
Nate R.
Tech found down stairs unit pan full of water tech cut and installed union and cleared drain line unit is draining properly at this time. Tech also installed union and cleared upstairs condensate line as well. Tech found no other challenges at this time. Units are running and cooling properly with down stairs delta t at 17 an upstairs delta at 16.
Emerald Isle, NC 28594
Derek J.
Tech performed start up on new system. Verified wiring was correct, cycled power on and performed automatic zoning confirmation in the thermostat. Started system up and set refrigerant charge by adding 5 lbs 12 oz of R-410.
Emerald Isle, NC 28594
Anthony B.
Trane 2.0-Ton XV20i Variable Speed Heat Pump w/ Air Handler & Zone System
Emerald Isle, NC 28594
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