Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Emerald Isle, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Emerald Isle, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Emerald Isle, NC
Our Reviews by City
Excellent Service
SCHELHAMMER - Emerald Isle, NC 28594
As always your service technicians are great. Totally professional and very competent.
Great Service
Lyman - Emerald Isle, NC 28594
Very polite and knowledgeable
Crabb - Emerald Isle, NC 28594
Luis was very polite and very knowledgeable. Very thorough investigating the issue and did find the problem.
Great service
Suzette - Emerald Isle, NC 28594
The technician was very respectful and was careful about not letting my cat out.
Responsive and Professional… Again
BEAU - Emerald Isle, NC 28594
Quick response to HVAC acting up. Thorough investigation of the issue and explanation of options.
Great Service as always!
Doug - Emerald Isle, NC 28594
Great job as always! Very professional and friendly technician.
Great and dependable service
STEVE - Emerald Isle, NC 28594
Awesome service. Totally professional and got the job done!
STEVE - Emerald Isle, NC 28594
Great service
SUZETTE - Emerald Isle, NC 28594
They stand behind their products and the service technicians are professional as well as courteous.
Prompt, professional service
PAT - Emerald Isle, NC 28594
Very satisfied with Jackson and sons response.
Great customer experience
Steven Schelhammer - Emerald Isle, NC 28594
Jordan was great. Professional, competent, and polite.
Excellent Service
Stephen - Emerald Isle, NC 28594
Excellent people as always
Great Service
Steve - Emerald Isle, NC 28594
Matthew is very personable and thorough and took time to explain everything to me.
Luis R.
Tech added 4lbs of 410a unit started up pressure are within specs heads are blowing out 50 degrees and 48 degrees
Jospeh C.
Tech performed ESA on three systems, found outdoor fan motor on 2 1/2 ton system amping high tech informed customer wants quote for both coil replacements and outdoor fan motor replacement. No further issues at today’s visit. HP 1/5 RPM 850
Matthew L.
Tech found Trane 2.5 ton split system short cycling due to being 4-6 lbs low on refrigerant. This is the 3 zone system on right side attic from front door. Tech did leak search per customer approval and found indoor coil leaking refrigerant. Warranty on this AHU is valid to 2026. Tech also removed panel for single zone 1.5 ton air handler for left side of house. We found this indoor coil leaking refrigerant in 2021. Tech confirmed it’s still leaking. We added 3 lbs to 1.5 ton system just under a year ago. Warranty on this AHU is also valid to 2026. Tech recommends replacing both indoor coils for Trane air handlers. Customer opted to charge larger system back up to spec for today. Tech added 4 lbs of R410a to get system back cooling correctly. Tech quoted ESA price of $3739.13 plus tax ($3991.52 including tax) to replace both leaky indoor coils inside both air handlers. Tech emailed quote. Maintenance is due. Wednesday morning.
Luis R.
Tech flushed lines out with nitrogen and poured 1 gallon of blue algae water down line and did see water pour out drain line unit is operating properly at this time
Luis R.
Tech found error code in thermostat as well as thermostat was glitching the screen look at recording tech inspected air handler found safety switch for drain was tripped tech cleared water out cleared drain lines poured water into line made sure it cleared line tech checked refrigerant pressures all within specs delta t at 20.6 degrees no charge per maintenance warranty drain issue.
Kyle W.
UNABLE TO PICK UP SOLID LEAK DUE TO VERY LOW CHARGE. DID NOT HAVE ADAPTERS TO CHARGE SYSTEM FOR DIAGNOSTIC PURPOSES. DISCUSSED WITH CUSTOMER POSSIBLE REPAIR COST SCENARIOS. DECIDED TO HAVE QUOTE ON SYSTEM REPLACEMENT. CALL MONDAY 3/27 TO SCHEDULE QUOTE. WILL EITHER REPLACE OR SCHEDULE TECH AT LATER DATE TO CHARGE SYSTEM TO SEE HOW IT PERFORMS. COILS ARE CORRODED IN MULTIPLE AREAS. INVESTED IN PSA 1 SYSTEM.
Campbell C.
Tech found no difficulties at this time.
Donald S.
Will need to replace 20 feet of 7” diameter duct because of rat nest inside duct. Advised homeowner to stuff plastic bags in hole until it can be replaced . There is quite a deal of damage due to rodents including spots on nearly all the ductwork. Drain for system goes uphill and not good for drainage. Unit can’t be lifted enough. Recommend new duct system , new dryer vent, and to raise system and add condensate pump.
Kenny C.
Performed ESA, recommended plasma air purifier and surge protection. Wants to wait to talk to husband. During maintenance downstairs drain line had gotten clogged due broken drain brush. Tech had to install new ez trap and union on drain line.
Michael H.
Found system extremely low on refrigerant charge, running 10-15 psi in cooling. Suspect system has a leak. System charge is =/> 4lbs of R-410 Customer would like to schedule a leak search of the entire system.
Kyle W.
INSTALLED PLASMAPURE WHOLE HOUSE AIR PURIFIER. APPROVED VIA PHONE. BILLING INVOICE.
Kyle W.
INSTALLED PLASMAPURE WHOLE HOUSE AIR PURIFIER. APPROVED VIA PHONE. BILLING INVOICE.
Kyle W.
UNABLE TO ACCESS INSIDE TO CHANGE FILTER.
Kyle W.
RECOMMEND PLASMAPURE WHOLE HOUSE AIR PURIFIER. CALLING BACK SOON.
Kyle W.
REPLACED UV BULB. RECOMMEND PLASMAPURE AIR PURIFIER. RECOMMEND AC RENEW.
Campbell C.
Performed tune up on two systems.
Campbell C.
Performed tune up on two systems.
Campbell C.
Performed tune up on three systems.
Campbell C.
Performed tune up on Trane split heat pump.
Luis R.
Repair
Kyle W.
TUNE UP (3) TRANE SPLIT SYSTEMS
Open T.
Tech is servicing an Amana split system.
Landen H.
Ac service
Landen H.
Ac service
Open T.
Tech is servicing a split system.
