Emerald Isle NC Heating & Air Conditioning Services

Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Emerald Isle, NC since 1974.

Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Emerald Isle, NC, then call us at 919-734-9611 to see what we can do for you.

Recent Jobs and Reviews in Emerald Isle, NC

Rated 5.0 out of 5 stars based on 19 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Review
Everything turned out great done a great job very pleased
Grant - Emerald Isle, NC 28594
Matthew L.
Matthew L. Checked in
Tech confirmed that main split system is on PSA. Mini split is not. Mini split doesn’t work. See previous diagnosis. Tech checked pressures on customer request. Tech found green dye in system, but system does not appear low on R22. Swept indoor and outdoor coils. Found no leaks. Compressor megged caution “yellow” at 100 megohms. System is cooling. Will check again next visit. Outdoor coil shows some signs of saltwater corrosion. Tech recommended planning for system replacement in the near future.
Emerald Isle, NC 28594
Juan  R.
Juan R. Checked in
4TWR6036N1000A/TEM6A0C36H31S & 4TWR6024N1000A/TEM6A0B24H21S
Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Performed ESA, discussed plasma air. Also highly recommended hard start kits for each system, to prolong the life of the compressor.
Emerald Isle, NC 28594
Nate R.
Nate R. Checked in
Tech washed and serviced all 3 units and found no challenges at this time customer was not here at this time as he does not live here full time it is not time to extended now customer has once more visit. Tech left 1 20x20 filter in kitchen did not have other 16x20 filter on truck.
Emerald Isle, NC 28594
Joseph C.
Joseph C. Checked in
Tech performed ESA on 1 system found system had no heat strips tech spoke with office, system was sold like that because trailers power can’t handle the load system operating properly at this time.
Emerald Isle, NC 28594
Kyle W.
Kyle W. Checked in
FOUND ECOBEE THERMOSTAT INSTALLED BY POWER COMPANY FAULTY CAUSING SYSTEM TO COOL IN HEAT MODE. REPLACED WITH FP5000. SYSTEM UP AND HEATING.
Emerald Isle, NC 28594
Matthew L.
Matthew L. Checked in
Tech found vision pro thermostat blank on arrival. Tech confirmed 24 volts to thermostat. Screen is blank. Tech diagnosed failed vision pro thermostat. Jumped equipment out directly by the wires. Heat strip contactor pulls in, but blower was not running. Tech jumped R to G. Confirmed line and low voltage call to blower. VS blower motor will not start. Unresponsive. Tech also diagnosed failed variable speed blower motor. Due to system age and corrosion on indoor coil, tech swept indoor coil with leak detector. Did not find indoor coil leaking. Outdoor unit is heavily corroded from salt air. Did not find outdoor unit leaking. To repair system, we would need to replace thermostat and variable speed blower motor. Due to number and cost of repairs, tech recommends replacing system. Forwarded to office to give options. Needs both repair and replace options. Customer requested looking at options to replace downstairs system too due to it being the same age and adding a mini split to the up
Emerald Isle, NC 28594
Matthew L.
Matthew L. Checked in
Tech found outdoor unit in a low pressure lockout. Cleared lockout. After time delay outdoor fan did not start. Tech found Turbo capacitor miswired. Tech corrected wiring according to wiring diagram by moving the purple FAN wire from the Turbo common terminal to the 5uf terminal on the Turbo. System is back heating correctly. No charge for callback.
Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Performed ESA, no issues at this time. Cleaned and washed units.
Emerald Isle, NC 28594
Open T.
Open T. Checked in
Tech found no difficulties at this time. Office approved billing for renewal. Renewal needs to be paid by Friday @5pm. If not paid maintenance contract will be dropped and first time visit will be required for new plan. Plan can be paid online or check mailed/dropped off at office. Homeowner mentioned smell (dirty sock syndrome) tech informed homeowner we can clean coil but smell could still stay in house and best option to permanently remove smell is investing in a Uv light or plasma air for air purification and to eliminate smell.
Emerald Isle, NC 28594
Luis R.
Luis R. Checked in
Tech did find dust/black substance on the some supply grills tech found no issues with plasma or Uv light customer said they will remove all grills clean them and keep a eye on them
Emerald Isle, NC 28594
Review
Jackson and sons is the best company experience. All around great results and customer service. Luis is awesome.
SCHELHAMMER - Emerald Isle, NC 28594
Luis R.
Luis R. Checked in
Tech returned to replace drain pan tech was able to replace drain pan without removing coil once installed tech did make sure connections for drain were tight and secured tech also drain out water from drain pan unit is operating correctly at this time tech did accidentally break the Uv bulb when moving coil will have to come back and replace bulb tech left ballast on top of unit
Emerald Isle, NC 28594
Luis R.
Luis R. Checked in
Tech replaced the metal bands anchoring down condenser to stand
Emerald Isle, NC 28594
Review
Luis R did a great job.
SCHELHAMMER - Emerald Isle, NC 28594
Luis R.
Luis R. Checked in
Tech cleared main line drain out pan and cleared cualk to help seal the crack inside pan better to get customers by till replaced is made tech also vacuumed out water from inside cabinet insulation
Emerald Isle, NC 28594
Matthew L.
Matthew L. Checked in
Upstairs system was running in cooling mode on arrival. Not frozen up. Tech confirmed system is significantly low on R22. Tech estimates it is 2-4 lbs low. Customer is putting the house on the market in a few days. Tech gave customer all options, charge it up with R22 only, add R22 and leak freeze, do leak search and R22 leak repair, or replace the system. Due to his suspicion that system has a slow leak rather than fast leak, customer opted only to charge it back up today. Tech also educated customer on ESA preventative maintenance. Declined for today. Tech added 3 lbs of R22 refrigerant. System is back cooling at this time.
Emerald Isle, NC 28594
Review
Superb service and customer experience as usual!
SCHELHAMMER - Emerald Isle, NC 28594
Matt C.
Matt C. Checked in
Tech washed and serviced units Tech replaced both up bulbs after customer approval Tech found crack in primary drain pan, tech siliconed crack for time being, drain pan is ordered 750+ tax Tech vacuumed all water from secondary pan and cleared and flushed drain lines
Emerald Isle, NC 28594
Luis R.
Luis R. Checked in
Tech returned to replace evaporator coil tech replaced coil and biflow filter drier tech added 250 psi unit held for 15 min tech pulled vacuum down to 320 microns tech added 8lbs 6oz to achieve 10 degree subcooling and a 20 degree delta t unit is operating correctly at this time
Emerald Isle, NC 28594
Luis R.
Luis R. Checked in
Tech found upstairs unit a/h had a delta t of 10 degrees 75/65 tech checked pressures found them low on 86/236 tech performed leak search and found bottom side of coated aluminum coil had a major leak getting reading of 99 on leak detector tech called in got approval from Jerry to add refrigerant 410a while they order a coil to get them cooling no charge per office tech added 3 lbs to achieve 20 degree delta t
Emerald Isle, NC 28594
Matthew L.
Matthew L. Checked in
Tech found a 7 flash error on EVC board and 11 flash on AFC board. 11 flash on AFC indicates a EVC fault (the EVC 7 flash). EVC 7 flash indicates high superheat likely due to low refrigerant charge. Tech verified dip switches on air handler boards are set up correctly. Started system up and found system significantly low on refrigerant. Factory charge is just under 6 lbs. Tech estimates system is 3-5 lbs low on R410a refrigerant. Tech noticed oily residue on the top of the filter drier. Used ultrasonic detector to confirm leaking filter drier. Tech let customer know about findings. He responded that we just did the maintenance on the system and that he suspects the maintenance tech “nicked the line”. Tech told customer that the leak was certainly caused by salt air corrosion. Documented before and after pictures. No housecall per Monica as we did maintenance under a month ago. No leak search charge. Tech found oily filter drier immediately. Tech quoted $1212.69 to replace drier,
Emerald Isle, NC 28594
Joseph C.
Joseph C. Checked in
Tech found no issues with system noise when shutting off is normal, customer want top cap of condenser fan motor.
Emerald Isle, NC 28594
Kenny C.
Kenny C. Checked in
Upon arrival tech found dead dual run capacitor, tech replaced capacitor system up and cooling.
Emerald Isle, NC 28594
Nate R.
Nate R. Checked in
Tech found down stairs unit pan full of water tech cut and installed union and cleared drain line unit is draining properly at this time. Tech also installed union and cleared upstairs condensate line as well. Tech found no other challenges at this time. Units are running and cooling properly with down stairs delta t at 17 an upstairs delta at 16.
Emerald Isle, NC 28594
Derek J.
Derek J. Checked in
Tech performed start up on new system. Verified wiring was correct, cycled power on and performed automatic zoning confirmation in the thermostat. Started system up and set refrigerant charge by adding 5 lbs 12 oz of R-410.
Emerald Isle, NC 28594
Anthony  B.
Anthony B. Checked in
Trane 2.0-Ton XV20i Variable Speed Heat Pump w/ Air Handler & Zone System
Emerald Isle, NC 28594
David C.
David C. Checked in
DAVID AND SHANE REPLACED A GOODMAN PACKAGED HEAT PUMP
Emerald Isle, NC 28594
Review
David and Shane were so nice, knowledgeable and quick! Their truck broke down and they so apologetic as it took a while to fix. Very pleasant experience and most importantly, I have AC again!
FRYE - Emerald Isle, NC 28594
Review
Luis done a great job I was very pleased with the work that he done and I look forward to having him back again.
Grant - Emerald Isle, NC 28594
Review
As always your service technicians are great. Totally professional and very competent.
SCHELHAMMER - Emerald Isle, NC 28594
Review
Great Service
Lyman - Emerald Isle, NC 28594
Review
Luis was very polite and very knowledgeable. Very thorough investigating the issue and did find the problem.
Crabb - Emerald Isle, NC 28594
Review
The technician was very respectful and was careful about not letting my cat out.
Suzette - Emerald Isle, NC 28594
Review
Quick response to HVAC acting up. Thorough investigation of the issue and explanation of options.
BEAU - Emerald Isle, NC 28594
Review
Great job as always! Very professional and friendly technician.
Doug - Emerald Isle, NC 28594
Review
Great and dependable service
STEVE - Emerald Isle, NC 28594
Review
Awesome service. Totally professional and got the job done!
STEVE - Emerald Isle, NC 28594
Review
They stand behind their products and the service technicians are professional as well as courteous.
SUZETTE - Emerald Isle, NC 28594
Review
Very satisfied with Jackson and sons response.
PAT - Emerald Isle, NC 28594
Review
Jordan was great. Professional, competent, and polite.
Steven Schelhammer - Emerald Isle, NC 28594
Review
Excellent people as always
Stephen - Emerald Isle, NC 28594
Review
Matthew is very personable and thorough and took time to explain everything to me.
Steve - Emerald Isle, NC 28594

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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