Emerald Isle NC Heating & Air Conditioning Services
Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Emerald Isle, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Emerald Isle, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Emerald Isle, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Recent maintenance visit
Steve - Emerald Isle, NC 28594
Great job as usual
Great service by Jackson and Sons
PFAU - Emerald Isle, NC 28594
Josh and Chris were prompt and very polite. They accomplished their work quickly and cleaned up what little mess they made. Very satisfied with their work ethic.
Excellent Service
Brian - Emerald Isle, NC 28594
Caleb was great!
Excellent
FRYE - Emerald Isle, NC 28594
As usual, service was great. Professional, fast and thorough.
Excellent service
Grant - Emerald Isle, NC 28594
Everything turned out great done a great job very pleased
Very happy with service as usual
SCHELHAMMER - Emerald Isle, NC 28594
Jackson and sons is the best company experience. All around great results and customer service. Luis is awesome.
Excellent Service
SCHELHAMMER - Emerald Isle, NC 28594
Luis R did a great job.
Excellent service
SCHELHAMMER - Emerald Isle, NC 28594
Superb service and customer experience as usual!
Excellent service!
FRYE - Emerald Isle, NC 28594
David and Shane were so nice, knowledgeable and quick! Their truck broke down and they so apologetic as it took a while to fix. Very pleasant experience and most importantly, I have AC again!
excellent service
Grant - Emerald Isle, NC 28594
Luis done a great job I was very pleased with the work that he done and I look forward to having him back again.
Excellent Service
SCHELHAMMER - Emerald Isle, NC 28594
As always your service technicians are great. Totally professional and very competent.
Great Service
Lyman - Emerald Isle, NC 28594
Very polite and knowledgeable
Crabb - Emerald Isle, NC 28594
Luis was very polite and very knowledgeable. Very thorough investigating the issue and did find the problem.
Great service
Suzette - Emerald Isle, NC 28594
The technician was very respectful and was careful about not letting my cat out.
Responsive and Professional… Again
BEAU - Emerald Isle, NC 28594
Quick response to HVAC acting up. Thorough investigation of the issue and explanation of options.
Great Service as always!
Doug - Emerald Isle, NC 28594
Great job as always! Very professional and friendly technician.
Great and dependable service
STEVE - Emerald Isle, NC 28594
Awesome service. Totally professional and got the job done!
STEVE - Emerald Isle, NC 28594
Great service
SUZETTE - Emerald Isle, NC 28594
They stand behind their products and the service technicians are professional as well as courteous.
Prompt, professional service
PAT - Emerald Isle, NC 28594
Very satisfied with Jackson and sons response.
Great customer experience
Steven Schelhammer - Emerald Isle, NC 28594
Jordan was great. Professional, competent, and polite.
Excellent Service
Stephen - Emerald Isle, NC 28594
Excellent people as always
Great Service
Steve - Emerald Isle, NC 28594
Matthew is very personable and thorough and took time to explain everything to me.
Caleb S.
Provided estimate to install new HVAC system
Josh W.
Tech arrived and spoke with customer. Customer stated that system would only run aux heat and heat pump does not cut on, tech checked system and found outdoor coil has rusted through and allowed all refrigerant to escape. Tech found oil and dark spots on coil from leak location. Tech spoke with office and Caleb will be giving estimate for replacement of r22 system.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure, will need to bill customer for renewal
Romario T.
Downstairs system, line set approximately only 15feet, during heat mode the discharge pressure increased over 500psi with suction of 150psi. Tech removed approximately 3lbs of refrigerant and managed to acquire normal operating pressures in heat mode, home heated from 53 degrees to 70 degrees with just the 2 stage heat pump. Tech switch it to cool mode and acquired not accurate readings due to the outdoor temperature not helping much, tech removed the air handler doors and to inspect the TXV to make sure the bulb was secured. Tech noticed that the sub cool of 2 degrees in cool mode did not move. System appears to be with proper refrigerant levels in heat mode but low on charge in cool mode, a follow up visit would be ideal on a warmer day to confirm proper indoor TXV operation, although the system does have a 18 degree delta T in cool, it does not confirm that the Indoor TXv is properly operating or non-condensible in the system are present. Tech will speak with our office about the fi
Landen H.
Tech washed and serviced all 3 sys and found outdoor units to be extremely rusted and corroded tech did not find and leaks at this time but customer is aware of techs finds also noticed od fan motor to very rusted that may cause some structural issues with the od fan motor no challenges at this time but worth noting
Anthony B.
Straightened lineset for contractor.
David C.
Sub
Aidan T.
- Tech programmed both thermostats and connected to Wi-Fi. Texted instructions to customer to complete registration on the Honeywell website. Both systems are operating normally at this time. Collected check.
Aidan T.
Tech replaced failed compressor and installed a turbo 200 capacitor in the downstairs unit. Charged with 7lbs 10oz R410A. Replaced filter drier and installed acid-away into new compressor. Confirmed proper operation with delta T measuring 69.6/49.6 equaling 20°F. Pressure tested at 290PSI for 13 minutes with .8 drop. System is operating normally at this time.
Aidan T.
{Upstairs Split System} - Found failed capacitor and compressor drawing high amps. Recommended a start kit to increase efficiency and extend life of the compressor. Customer approved. - Replaced capacitor with a turbo 200, installed a start kit, and confirmed proper operation with delta T measuring 15.5. - Advised customer that the condenser fan motor is drawing 1.24 amps with a FLA of 1.4 amps. Advised the motor is failing and may need to be replaced in the future. {Downstairs Split System} - Customer requested diagnosis on site. Tech found condenser not running with contactor pulled in. Found tripped breaker and began trouble shooting by isolating the compressor, observing no issues. Checked compressor and found windings measuring in the red zone on megohm reader. Confirmed not grounded. Compressor needs to be replaced. - Customer approved compressor replacement. Office will order compressor and contact customer with ETA and scheduling. Upstairs system is operating normally at th
Caleb S.
Spoke to Mr. Little, he is going to have a local company replace the upstairs system at a cheaper price.
Kenny C.
Performed ESA on all 3 systems, tech cleaned and serviced units. Tech found air handler full of water due to ez trap being left open and possible clogged drain line. Tech also installed 2 hard start kits on the 2 older systems after homeowners approval. All 3 systems are back on and cooling.
Kenny C.
Performed ESA, tech cleaned and serviced system. Recommended installing a hard start kit to protect the compressor and help combat high high start amps. Homeowner stated he would like to hold off and they might be selling the home.
Matthew L.
Tech found float switch for third floor AHU tripped (serial UT1V). Tech used nitrogen and two gallons of water of clear and test drain. System is back cooling. Need to return Wednesday for next maintenance. Call for the door code. Put sister phone number in notes.
Kenny C.
Upon arrival tech found drain pan full of water. After further inspection tech found drain line having back flow issues. Homeowner stated this has happened every summer multiple times. Stated back flow is what is causing drain line issue. Tech informed homeowner he will have to cut a whole in flooring in order to re-do drain line and install a ez trap. Back flow is very visible at drain line coming from primary drain pan. Homeowner stated he will cut a big enough whole in flooring in order to have unit properly draining and give us a call to have that ez trap installed.. Tech flushed out drain line multiple times to make sure drain line wasn’t clogged either. Also took off insulation from drain line at U bend to push drain line down in order for proper drainage for the time being. Tech uploading pictures and multiple videos to get a better understanding. System is back up and cooling. No charge due to recent visit.
Chris A.
Tech found aux pan is rusted and recommended having pan replaced along with adding eztrap and overflow safety to primary pan to help prevent water from backfilling in the future. Tech also recommends adding drain insulation to prevent condensation in attic. Will need aux pan for 3 ton air handler and about 10ft of insulation. Tech returned and completed all repairs listed. System is back on and cooling properly at this time. No issues with drainage. All is good at this time.
Joseph C.
upon arrival tech found secondary pan full of water, tech noticed p trap was dry tech flushed lots of water in drain pan to ensure no cracks visually inspected. System drained with no issues tech suspects water backed up due to vacuum being pulled from drain line due to it being dry. Tech cleared drain pan ensure all float switches are operating properly, recommend ESA for systems customer approved system is now back cooling at this time. Tech locked house and put key back on ring.
Chris A.
Tech performed esa on one system. Tech found aux pan is rusted and recommended having pan replaced along with adding eztrap and overflow safety to primary pan to help prevent water from backfilling in the future. Tech also recommends adding drain insulation to prevent condensation in attic. Will need aux pan for 3 ton air handler and about 10ft of insulation. Customer approved estimate, need to get parts and return to make repairs. Tech found no other issues at today’s visit. System is back on and operating properly at this time.
Bryce C.
Selling condo has to speak with siblings who also have ownership
Kyle W.
12 year old system. Customer stated upon arrival that system is cooling, but during process of selling home buyers have complaints of age/poor condition of system. Coil grates, electrical terminals, condenser coils, evaporator coils, and line-set entering condenser are all extremely rusted and/or corroded. Potential for refrigerant leaks are high. Capacitor is weak as well. Handed over to field supervisor to provide a solution.
Caleb S.
Going to speak with Colby regarding the system replacements at this home.
Caleb S.
Emailed quote to replace system.
Kenny C.
Upon arrival homeowner stated breaker to condenser had tripped after a brief power outage. After further inspection tech found compressor terminals were blown. Field supervisor will be in contact with homeowner tomorrow. Pictures of unit are uploaded, charged a house call fee. System is currently down.
Kenny C.
Upon arrival tenant stated no air coming from vents and a burnt smell was present. Tech found failed blower motor, got approval from homeowner. Also would like a field supervisor contact him on possible system replacement for both units. Gave bryce information and will be in contact with him Monday.
Noah C.
Performed ESA on three systems. All systems operating properly at this time, sent estimate regarding recommendations.