Knightdale NC Heating Air & Conditioning Services
Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Knightdale, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Knightdale, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Good
SUGGS - Knightdale, NC 27545
Service
SUGGS - Knightdale, NC 27545
Good
SUGGS - Knightdale, NC 27545
Good
SUGGS - Knightdale, NC 27545
Good
SUGGS - Knightdale, NC 27545
Good
SUGGS - Knightdale, NC 27545
Good
SUGGS - Knightdale, NC 27545
Good service
JACQUELIN - Knightdale, NC 27545
Great
JACQUELIN - Knightdale, NC 27545
Great
JACQUELIN - Knightdale, NC 27545
Aidan T.
(AAON VFD Gas Pack for pool room) - Tech inspected system and found a red alarm fault on the Gas Diagnostics indicator. Could not clear code. - Confirmed inlet gas pressure and noted 24v present at multi-stage gas valve. Draft inducer is not running with no power from IGN board. Blower constantly runs and no other gas components are responsive. Bypassed limit, rollout, and pressure switch with no response from the system. AAON tech support is not available after 5PM, need to schedule a follow up visit to further diagnose; conferred with trainer.
Noah C.
Upon arrival tech found both mini split air handler unit thermostats in network room displaying indoor temp at 50 degrees continuously running. Tech reset both systems and reprogrammed thermostats. Now only fan is running until temp rises back up to maintain setpoint. Fans will continuously run on these systems. In conference room tech found wireless thermostat not connecting to air handler due to power left off at condenser. Reset power and thermostat connected. System is back up and cooling.
Derek J.
Blower motor over amping at 6.29 and rated for 6. Tech replaced blower motor in AH #5 and system is back operational. Replaced 5mfd capacitor in CU #2 and 70mfd capacitor in CU #4. All systems are operational at this time.
Derek J.
Upon arrival tech began performing full CMA Service on 6 split systems, 3 mini splits, 1 dehumidifier and 1 rooftop make up air system. AHU #5 blower motor is rated for 6amps and is drawing 6.29amps, tech recommends replacing motor before it fails. CU #4 Compressor Capacitor is rated for 70mfd and reading 64.97 which is just below spec range and will need to be replaced to avoid potential down time. CU #2 OD Fan capacitor is rated for 5mfd and reading 3.54mfd which is well below spec range and recommends replacing. All other systems are operational with no further challenges. Tech emailed estimates for all 3 findings to email on file. Systems are operational at this time.
Luis R.
S#9656 - Techs found faulty liquid solenoid valve short cycling the system, despite receiving 24v power. Disconnected until a replacement is ordered. System running normally at this time.
Bryce C.
Evaluated home and presented best solution over phone with the client. Emailed over proposal.
Romario T.
Laundry room system. Condenser is not under warranty, only airhandler for now. Found the airhandler operating properly, lint is starting to accumulate on the return side of the indoor coil, previous tech informed on the notes about having a washable filter installed, office will be reminded. Condenser is not operating due to a shorted to ground compressor, verified warranty with our office and informed our field supervisor Chris about the findings, a small refrigerant leak was found at the brazed section of the Compressor as well. Tech left the fan “ON” per costumer request. Roger was informed of the findings as well. Breaker is tripped.
Jesse J.
Tech preformed CMA INSPECTION on 6 Split Systems, 3 Mini Split Systems, 1 Gas Package Unit and 1 Dehumidifier. Split System #2 is in need of Fan Capacitor. Tech has attached estimate for cost of replacement to invoice. All other Systems are operating within specifications at this time. Tech did notice Condenser Units for #1,2, &3 all located by dryer vent and when units are operating they can pull in lint through the coil causing units to have reduced airflow which can cause challenges in the future. Tech recommends adding solid door to condenser area or diverting dryer vent past condenser area wall. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.
Dawson M.
Tech found downstairs system leaking in evap coil and compressor Meg in red. Upstairs system is still heating and cooling properly. Tech sent Caleb pictures and videos of problems with system. Caleb will call homeowner within next 2 hrs.
Dawson M.
Tech found no difficulties at this time. System is heating and cooling properly.
Noah C.
Upon arrival customer stated washable filter is not fitting in return at air handler and he noticed system freezing up. Tech tested system operation and found pressures within spec in heat and cool mode. Tech did find filter to be wrong size and not fitting properly. Tech installed a temporary filter off truck for now. Will need to get a 20x23x1 washable filter and return with filter. System is operating properly. Tech found light buildup of lint on return side of coil but not enough to cause system to freeze, tech cleaned lint off coil. No charge per install warranty per office.