Morehead City NC Heating Air & Conditioning Services
Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Morehead City, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Morehead City, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service
COOKE - Morehead City, NC 28557
Josh showed up on time and did a thorough job.
Excellent Service
COOKE - Morehead City, NC 28557
Excellent Service!
ALEXANDER - Morehead City, NC 28557
Dalton and Derek installed a new air condition system and repaired a second system. They arrived on time and kept me apprised as to their status during the work. They were friendly and informative, providing me with explanations when requested. I very much appreciated their interaction.
Great service
SULLIVAN - Morehead City, NC 28557
Both Jacob and Juan were very professional and efficient. They did an excellent job on our split system replacement.
Great service, very professional, timely, good communication
Gray - Morehead City, NC 28557
I would recommend their service
Great Service
Dr Richard Cooke - Morehead City, NC 28557
Excellent service
Becky - Morehead City, NC 28557
Matthew was professional and arrived on time.
Great service!
Charlie - Morehead City, NC 28557
Great Service
Richard - Morehead City, NC 28557
Prompt, friendly, courteous, wore a mask!
Review of Rodney Browe Service Call
Jennifer - Morehead City, NC 28557
Rodney did an excellent job. He seemed to have a good working knowledge of my equipment and performed the service in a timely manner. He was very good at explaining his findings and is an employee you should be proud of .
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges with Trane split at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer plans on selling home but if anything changes they will give us a call for renewal.
Joseph C.
Upon arrival tech found upstairs thermostat blank and very hot to the touch, tech found thermostat is receiving 24v but display is blank thermostat is shorted, tech replaced under full warranty system is now back operating properly at this time, tech cycled heat and coil to ensure no shorts and found no challenges.
Luis R.
Technician converted gas pack from lp to natural installed new gas valve and orfice size to 37. Technician adjusted pressure high to 3.5 low to 1.75. System is operating properly at this time. Bill to customer.
Josh W.
Tech performed esa on one system, tech did not find any challenges with system at todays visit. System is back on and operating properly after completion of service. Customer renewed one system esa. All is good at this time.
Derek J.
Upon arrival tech was shown upstairs thermostat blank. Inspected system and found no fuses blown. Tech did find low voltage wires loosely secured under wire nut and well as line voltage wire being pinched by romex connectors. Tech secured low voltage wires and loosened romex clamps and tightened line voltage wires due to system slightly dropping voltage when touched. System is back operational at this time. No charge due to install warranty.
Kyle W.
(Unit #1) found thermostat in need of a reset likely due to power outage. Reset power to thermostat, and cycled system with no challenges.
Amber W.
Returned to verify systems good for inspection. Dining room unit on stand is ready. Kitchen unit needs large 80 amp fuses in disconnect. Has 125 amp now. Need 3 fuses. No one around here has that type. See pics.
Spencer C.
Tech found both thermostats satisfied and found neither system short cycling. Pressures and supply temperatures were good on both systems for the corresponding outdoor temps. Since thermostats were satisfied on both systems on the coldest day of the year, tech suspects systems were running a defrost cycle. Both systems operating properly at this time. Customer stated they would pay the office on Monday, they are driving now.
Landon C.
Tech performed preventative maintenance and serviced system. Tech recommended a hard start kit to lower start amps and preserve the life of the compressor. Customer did not invest at this time. Tech cycled both the heat and the air conditioning. System is up and running with a delta t of 23.
Romario T.
System #1 Tech recommends leak search level 3 and adding pressure. Repair leak the service port cap and valve stem on the true suction port and evacuate the system and charge the system with R410a, due to line set length and size, an additional 2-4 lbs are needed to acquire proper refrigerant levels/pressures. Tech pressure tested and evacuated the system below 500 microns. Charge the system and tested cooling. 23 degree split difference. Erica approved today’s repairs and will be billing out. System is back operating.
Romario T.
Found system #2 with correct refrigerant levels, system has a 20 degree delta T. System #1 is voided out on R410a refrigerant. Tech build an estimate to leak search and add nitrogen. Estimate was sent and will be scheduled to return on Monday to perform the leak search.
Percy M.
PERFORMED CMA FULL SERVICE ON 2 SPLIT SYSTEMS AND 1 WATER HEATER. SPLIT SYSTEM #1 IS LOW ON REFRIGERANT, RECOMMEND HAVING REFRIGERATE ADDED TO SYSTEM, SYSTEM HAS A LOW DELTA T AND ISNT COOLING PROPERLY. SPLIT SYSTEM #2 IS SHORT CYCLING AT CONDENSER AND ALSO HAS A LOW DELTA T, SYSTEM IS NOT COOLING PROPERLY. TECH CLEANED EVAPORATOR AND CONDENSER COILS. TECH LEAK SEARCHED EVAPORATOR AND CONDENSER COIL AND FOUND NO LEAKS. TECH COULD NOT GET ANY BLOWER AMPS DUE TO SYSTEM NOT PERFORMING PROPERLY. TECH COMPLETED FILTER CHANGE OF 2-20x22x1 FILTERS. TECH HAS CONTACTED OFFICE ABOUT COOLING ISSUES WITH BOTH SPLIT SYSTEMS, OUR OFFICE WILL BE SENDING A DEMAND TECHNICIAN OUT TO FURTHER DIAGNOSE SYSTEMS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Joseph C.
Tech performed CMA service on 2 gas packs will need to come back to finish gas packs 2, 3 and 6. Tech found failed inducer draft motor on gas pack #5 part is not available due to age tech recommends replacing system, turned in to field supervisor.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer renewed esa 1 system. Tech updated email.
Matthew L.
Cleared EZ trap. Reset float switch. System is back cooling. Tech collected housecall. Customer is available for next maintenance Thursday or Friday. Please call to confirm appointment.
Matthew L.
Kitchen unit on stand…replaced 100 amp fuses in disconnect with 80 amp fuses.
Spencer C.
Tech documented 4 different leak spots. Customer stated this is not a new issue except for one leak by the new unit. Tech found unit has no drain problem and the water is coming from the rain. Customer stated the water is present only when it is raining indicating a roof leak. Tech recommends contacting a roofer.
Anthony B.
Remove Existing Trane 10 Ton Roof Top Package System And Install New Trane 10 Ton Package Unit With WiFi Programmable Thermostat
Matthew L.
Replaced 35 amp breaker for downstairs condenser in main panel with 30 amp breaker
Chris A.
Tech performed esa in 2 systems, Tech noticed bacterial growth accumulating in downstairs air handler, tech recommended adding plasma whole home air purifier To help prevent issue in future. tech found no other issues with either system at todays visit, both systems are back on and operating properly at this time. Customer renewed two system ESA.
Matthew L.
Technician adjusted deadband from y1 to y2 to allow dehumidifiering system on stage y1 to run longer. Will have to keep eye on system and see come up with solution
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters.
Derek J.
Upon arrival tech began replacing return line from system to wye connection under house. Started system back up and everything is back operational at this time.
Luis R.
Technician found s#7975 system was frozen. Upon further inspection found 18in return was collapsed and damaged could not get up and running due to much damage. Estimate was done in may for repairs on system and was temporarily repaired. System is off due to frozen. Informed customer she will let there office know about findings.