Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Newport, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Newport, NC
Our Reviews by City
Jesse J.
Techs preformed CMA FULL SERVICE on 11 split systems. Split System #8 is down due to compressor being shorted to ground, tech recommends replacing system. Split System #1 is operating at this time but compressor failed megohm test, tech recommends replacing system. Split System #6 is down due to low refrigerant possibly caused by leak in Evaporator coil. Maintenance staff asked if system was under any kind of warranty. Tech told office will look into warranty information for system and advise luminant on solution for issue. All other systems are operating at this time but may be in need of minor repairs. Tech has attached estimates to invoice for any minor repairs needed. Tech also attached system performance reports to invoice along with pictures.
Luis R.
Tech was informed living room a/h was hotter then the rest tech did find living room a/h was furthest from condenser once tech turned a/h by its self liquid line would freeze up but when tech would add another a/h head liquid lines would unfreeze tech did that to each individual head and each individual head liquid line would freeze if no other head was on tech added 1lb of refrigerant to the living room head a/h started blowing out 49 degrees like the others tech was unable to get temps below 59 earlier until tech added 1lb tech got approval for leak search tech found a faint detection on upstairs bed room head tech spoke with customer due to how faint detection and tech could not pin point location of leak customer would like to wait to see how long it will take to leak enough to have issues arise again when performing esa in 6 months customer would like leak search again to see if leak is more present
Kyle W.
FOUND MINI SPLIT HEAD IN MAIN AREA COOLING AT PARTIAL CAPACITY. PERFORMED A FULL RESET OF SYSTEM. CYCLED EACH HEAD WITH PROPER CHANGEOVER AFTER RESET. NO FURTHER CHALLENGES AT THIS TIME.
Matthew L.
Tech found no 24 volt control voltage inside air handler #9. Confirmed 240 volts into transformer and no voltage out. Terminal on transformer is visibly burnt. Ben Pait approved replacement of transformer so we can further diagnose. After replacing transformer, tech found air handler blowing fuses on a Y call due to low volt coil on 24v 2 pole 40 amp compressor contactor shorted. Uploaded picture of burnt transformer and burnt contactor coil. Tech also found 7.5uf fan capacitor reading low at 5uf. For testing purposes, tech got system running with a new 7.5uf fan capacitor and compressor contactor. Allowed system to stabilize and found subcooling about 1 degree with a design of 15 degrees subcooling. Suction pressure is slightly low. Tech estimates system is 1-2 lbs low on R410a. Bhembree@algsenior.com need to CC. Don McKee approved contactor, capacitor, and refrigerant. After all three components were replaced, tech added 2 lbs of R410a. System is back cooling correctly. Quoted
Kyle W.
STATED UNIT #9 NOT WORKING AFTER IONIZER WAS INSTALLED BY LUMENANT. ELECTRICIAN WILL NEED TO FURTHER DIAGNOSE. UNIT #6 IS VERY LOW ON CHARGE. 1 YEAR OLD WILL NEED TO CHECK WITH INSTALLER FOR WARRANTIES.
Luis R.
Tech was able to 6 running drain line was tripped tech reset switch vacuum out drain line drain line is operating correctly office will have to schedule to check ah 9
Michael H.
Tech returned to replace faulty pressure sensor. Refrigerant charge was removed, pressure switch was removed and replaced. System was pressure tested, evaluated and recharged with factory charge of 4 lbs of R-410. System is back up and running.
Michael H.
Tech found the indoor units displaying a combination of flashing for error 35, the outdoor unit numerical display had CH35 on it. Tech power cycled outdoor unit and tested cooling. After running a period of time the suction pressure measured 127 psi. Tech was on hold with tech support for 30 minutes. The error CH35 is for low pressure cutout. Tech support had tech test the pressure sensor and it tested out of range. Tech support received part number EBD62165602 for the pressure sensor and CASE # TX00095824 for future tech support. Pressure sensor in solder-in.
Michael H.
System was satisfied in cooling upon arrival with no error code displayed. Tech made a heat call at all 3 air handlers. Monitored operation in heat mode for an extended period of time with no challenge. Made a cooling call at all 3 and monitored again for extended period of time with no challenge. Cycled air handlers off to get system to stage down. Suction pressure did drop to 70 psi for few minutes but climbed back to 124 quickly. System never cycled off nor give error code. Customer had similar challenge exactly 1 yr. ago, before refrigerant charge was removed, system pressure tested and recharged. No challenges at this time.
Donald S.
At this time system is heating as it should. Head unit in bedroom was set to cool while other units where set to heat. Pressures where 175/325 while testing system and system defrosted properly. Temperature outside durring testing was 48 degrees, inside house was 72 when tech finished testing heat System was also tested in cooling and had no issue staying within normal parameters. Pressure sensor is correctly connected , compressor sensor tested good, and the pcba operated as it should. At this time system has operated heating, cooling and defrost as it should.
Luis R.
Tech found code ch35 indicating condenser cut off low pressure tech put gauges and found standing pressure at 156/156 once engaged on cool pressure lowered to 96/189 then fluctuated from 96 to 107 then back down unit ran for 15 min the cut out tech believes a failed metering Device tech called office and scheduled a 2nd opinion from senior tech
Ronnie P.
Performed ESA, recommended surge protection.
Jesse J.
Tech preformed CMA Inspection on 9 split systems and 1 dehumidifier. Tech has attached diagnostic report to invoice. Tech has also attached estimates for any needed repairs.
