Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Newport, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Newport, NC
Our Reviews by City
Kyle W.
STATED UNIT #9 NOT WORKING AFTER IONIZER WAS INSTALLED BY LUMENANT. ELECTRICIAN WILL NEED TO FURTHER DIAGNOSE. UNIT #6 IS VERY LOW ON CHARGE. 1 YEAR OLD WILL NEED TO CHECK WITH INSTALLER FOR WARRANTIES.
Luis R.
Tech was able to 6 running drain line was tripped tech reset switch vacuum out drain line drain line is operating correctly office will have to schedule to check ah 9
Michael H.
Tech returned to replace faulty pressure sensor. Refrigerant charge was removed, pressure switch was removed and replaced. System was pressure tested, evaluated and recharged with factory charge of 4 lbs of R-410. System is back up and running.
Michael H.
Tech found the indoor units displaying a combination of flashing for error 35, the outdoor unit numerical display had CH35 on it. Tech power cycled outdoor unit and tested cooling. After running a period of time the suction pressure measured 127 psi. Tech was on hold with tech support for 30 minutes. The error CH35 is for low pressure cutout. Tech support had tech test the pressure sensor and it tested out of range. Tech support received part number EBD62165602 for the pressure sensor and CASE # TX00095824 for future tech support. Pressure sensor in solder-in.
Michael H.
System was satisfied in cooling upon arrival with no error code displayed. Tech made a heat call at all 3 air handlers. Monitored operation in heat mode for an extended period of time with no challenge. Made a cooling call at all 3 and monitored again for extended period of time with no challenge. Cycled air handlers off to get system to stage down. Suction pressure did drop to 70 psi for few minutes but climbed back to 124 quickly. System never cycled off nor give error code. Customer had similar challenge exactly 1 yr. ago, before refrigerant charge was removed, system pressure tested and recharged. No challenges at this time.
Donald S.
At this time system is heating as it should. Head unit in bedroom was set to cool while other units where set to heat. Pressures where 175/325 while testing system and system defrosted properly. Temperature outside durring testing was 48 degrees, inside house was 72 when tech finished testing heat System was also tested in cooling and had no issue staying within normal parameters. Pressure sensor is correctly connected , compressor sensor tested good, and the pcba operated as it should. At this time system has operated heating, cooling and defrost as it should.
Luis R.
Tech found code ch35 indicating condenser cut off low pressure tech put gauges and found standing pressure at 156/156 once engaged on cool pressure lowered to 96/189 then fluctuated from 96 to 107 then back down unit ran for 15 min the cut out tech believes a failed metering Device tech called office and scheduled a 2nd opinion from senior tech
Kenny C.
Performed ESA, recommended surge protection.
Jesse J.
Tech preformed CMA Inspection on 9 split systems and 1 dehumidifier. Tech has attached diagnostic report to invoice. Tech has also attached estimates for any needed repairs.
