Raleigh NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Raleigh, NC residents and businesses since 1974.

Our reviews below from your neighbors in Raleigh, NC tell the story of our quality, dedication and commitment to customer service.

Local Reviews
for Raleigh, NC

Jackson & Sons Rated 5.0 out of 5 stars based on 2 customer reviews

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1, NC (1)
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Ayden, NC (18)
Fork, NC (25)
Kenly, NC (64)
Selma, NC (72)


Map of Raleigh, NC 27607

Friendly and knowledgeable tech




Review of Jackson & Sons

RaleighNC27607 35.7925-78.675

Map of Raleigh, NC 27607

Bryce went out of his way to be helpful, thorough and friendly.




Review of Jackson & Sons

RaleighNC27607 35.7925-78.675

Kenny C.

Kenny C.

Performed ESA, homeowner extended PSA.

Near Dixie Trail, Raleigh, NC 27607
Randy K.

Randy K.

Finished the filter change in school 300 hall, Daycare.

Near Trawick Rd, Raleigh, NC 27604
Percy M.

Percy M.

PERFORMED CMA INSPECTION ON 6 GAS PACK SYSTEMS. ALL SYSTEMS PERFORMING PROPERLY.

Near Pleasant Valley Rd, Raleigh, NC 27612
Randy K.

Randy K.

Performed a filter change on Rooftop Trane package units, gym and kids zone, basement air handlers, Hispanic church, school hallways. Cleared traps. Schedule to return for Daycare units and 302-318 package units.

Near Trawick Rd, Raleigh, NC 27604
Spencer C.

Spencer C.

Tech found blower contactor pulled in and sending voltage, but blower not running. Tech could visibly see blower was burnt out. Shraeder caps also missing. Tech recommends replacing blower, filters and caps.

Near Pleasant Valley Rd, Raleigh, NC 27612
Spencer C.

Spencer C.

Tech found Unit 4 gets stuck on when power is put on Y. Y runs through the economizer and tech found no voltage on the blue wire going into the economizer board, but found 24v on the grey wire coming out of the board and going to pressure switch wires. This indicates that the board is getting stuck. Tech bypassed the board and wired blue to grey to get system operating properly temporarily. Board needs to be replaced

Near Cross Link Rd, Raleigh, NC 27610
Derek J.

Derek J.

Tech was taking to the server room where the Tracer controls and tablet are located. Tech found the tablet with a connection lost screen and it was trying to reconnect. Tech rebooted the tablet and the Trane Tracer software loaded. Tech found that the system has a preset temperature of 72, each zone was reading between 70-72 depending on area. There is an option to adjust temperature setting up and down with limits. Tech adjusted all zones to 73 and the areas started warming up. There were alarms from 10/25 at 3:31pm, this could be when the tablet lost connection with controls and explain why it was not heating correctly. Recommend calling Dennis Kaufman (919-338-4648) with Brady Trane, his information was inside to controls cover, he can access it remotely and adjust set points according to season changes. System is working correctly.

Near Alexander Prom Pl, Raleigh, NC 27617
David  S.

David S.

Found thermistor to be faulty. Made a chart for future reference Replaced dats sensor with a defrost sensor off the truck stock System back to heating properly

Near New Rd, Raleigh, NC 27608
Austin W.

Austin W.

-Performed CMA inspection on 2 gas package systems, 1 split system. Verified operation of oven exhaust fans and make up air unit. Inspected dehumidifiers for operation. -Split System: Found condenser unit turned off at disconnect upon arrival. System 19 yr old, R22. System has been diagnosed and recommended for replacement prior, due to major needed repairs. Did not operate system at time of service. -Lennox Gas Pack: Outdoor fan motor capacitors 2 & 4 tested weak. Recommend replacement of 2 capacitors. Provided estimate $406.82 for both. -Dehumidifier 5221: Found no power at outlet that feeds system. Verified operation of unit when plugged in to nearby outlet for other dehumidifier. Outlets are on shared circuit. Recommend electrician to diagnose needed electrical repair. -Gas pack systems operating correctly at this time. Split system non operational. One dehumidifier non operational, recommend electrician. Oven hood make up air and exhaust fans operating.

Near Fayetteville Rd, Raleigh, NC 27603
Jesse J.

Jesse J.

Tech preformed CMA FULL SERVICE on 3 Package AC systems. During inspection Package AC #4 Tech found low voltage wire to contactor disconnected. Tech reconnected wire to contactor and jumped unit out in cool mode and system operated within spec. Tech then switched unit to Aux heat only and heat strips powered on but unit was still operating in cool mode as well. Tech suspects short in low voltage wiring or faulty temperature sensor. Recommend Demand tech to further diagnose. Package AC#4 and Package AC#5 are operating at this time but Condenser fan motor is over listed FLA and tech recommends replacing. Package AC#3 is operating correctly at this time. Tech has attached estimate for repairs to invoice. Tech has also attached system performance reports along with pictures to invoice.

Near Cross Link Rd, Raleigh, NC 27610
Jesse J.

Jesse J.

Tech preformed CMA INSPECTION on 1 HP Package unit and 3 Split Systems. All systems are operating at this time. Tech did find that Package Unit is operating but is in need of thermostat replacement. Tech has attached estimate to invoice. Tech has also attached system performance reports to invoice along with pictures.

Near Duraleigh Rd, Raleigh, NC 27612
Matthew L.

Matthew L.

Mack Stephens reported neither gym system cooling the other day. He cycled power to the old one and it went back to cooling. He opened panel door for newer condenser and saw alarm code and called in service call. On arrival, tech sees CDA reporting Alarm 2 inside condenser. Tech tried to expand alarm description on CDA and could not. All alarms in paper troubleshooting guide are 3 digits. Tech found no Alarm 2. Tech cycled switch 2 to reboot CDA and alarm cleared. Inside temperature is 63. Tech called for blower at thermostat and observed it start up correctly. Called for heat at thermostat and observed in duct gas heater start in heat mode. Called for cooling. Thermostat called for cooling and blower started. Outdoor unit did not. Alarm 2 returned on CDA. Tech was able to expand alert to display A120 Circuit A low saturated suction temperature alarm is not allowing system to run in cooling. Indoor temperature is 63. Current outdoor temperature is 53 degrees and it is raining. Syst

Near Trawick Rd, Raleigh, NC 27604
Percy M.

Percy M.

PERFORMED CMA FULL SERVICE ON 6 GAS PACKAGE UNITS. ALL SYSTEMS WORKING PROPERLY.

Near Pleasant Valley Rd, Raleigh, NC 27612
David  S.

David S.

Tech changed out 20 feet of thermostat wire and changed fuse. Also tighted high voltage fuse as well.

Near Trawick Rd, Raleigh, NC 27604
Romario  T.

Romario T.

Serial#3321Y4B5H Found the primary drain pan overflowing on the back corner, debris was not allowing the water to properly drain thru the drain line. Tech thoroughly cleaned out the drain pan and flushed the primary drain with water. Filters were clogged with Sheetrock dust, Mack had spare filters to replace them. Tech waited 15 minutes and watched the system drain as it should. Covered under CMA warranty.

Near Trawick Rd, Raleigh, NC 27604
Luis R.

Luis R.

Tech returned to replace fuses on the heat strip side if a/h once tech replaced heat strips fuses tech rewired heat strips into a/h tech did test heat strips each bank of strips was giving off 12 amps unti is operating properly at this time

Near Trawick Rd, Raleigh, NC 27604
Luis R.

Luis R.

Tech was informed unit was not blowing air Thursday or Friday tech tested system and found no issues at this time customer started unit with thermostat unit started up no issues tech did see unit has a variable speed blower motor with a module tech suspected module is starting to fail and could be intermittently turning off not operating blower tech did check pressures and found them within specs tech did mention to mark that we will have to keep a eye out on system since system is operating properly at this time

Near Trawick Rd, Raleigh, NC 27604
Kyle W.

Kyle W.

FOUND DRAIN LINE BACKED UP/DRAIN PAN FILLED WITH DEBRIS. CLEARED DRAIN LINE/VACUUMED DRAIN PAN. SYSTEM DRAINING PROPERLY. WATER COMING FROM PLENUM WILL NEED TO DRY OUT. OTHER 2 PLACES LEAKING SEEM TO BE FROM ROOF. INFORMED MANAGER AND SPOKE WITH JOEL. COLBY IS TO REACH OUT TO ADD LOCATION TO CMA CONTRACT.

Near Six Forks Rd, Raleigh, NC 27615
Derek J.

Derek J.

Tech returned and replaced return gas thermistor on newer Carrier unit for gym. Unit was locked out on high head pressure fault (A126) upon arrival. Tech made repair and cleared fault. Head pressure running 360 psi with both compressors on. Could not duplicate challenge, possible faulty thermistor caused control to shut down due to incorrect temperature readings. They will monitor operation and call if needed. Tech inspected unit for rooms 104 and 108, found the dual run capacitor had failed and compressor contactor was burnt. Mr. Mack approved replacement components. Repairs were made and unit is back up and running.

Near Trawick Rd, Raleigh, NC 27604
Matthew L.

Matthew L.

Tech found Trane split system for dining area calling for cooling and blower running. Went onto roof and found disconnect for outdoor unit in the off position. Found one terminal for R22 compressor blown out and refrigerant charge void. System was converted from R22 to MO99 in the past. There are likely one or more refrigerant leaks present besides blown terminal in compressor. To repair system, we would need to replace R22 compressor including 13 lbs of R22, leak search system, and order and repair leak or leaks. Evap coil is likely leaking due to age. Compressor would require a lift to get onto the roof. System is 19 years old. Tech recommends system replacement. While on the roof, tech saw and took pictures of three depressions in the roofing surface. Roof may be leaking. There is a baking pan in the roof rafters above ceiling tiles in dining room. Tech recommends consulting a roofer. Both dehumidifiers are cut off at condensate pump float switches due to clogged drains and pumps

Near Fayetteville Rd, Raleigh, NC 27603
Kenny C.

Kenny C.

Performed ESA, recommended plasma air.

Near Dixie Trail, Raleigh, NC 27607
Derek J.

Derek J.

Tech returned to replaced marquee display that was non responsive on last visit. After restoring power to unit there were alarm codes indicated. Tech found codes A126, T126 and A152. The A126 and T126 were for high head pressure faults. The head pressure during operation runs 315-375 psi., however the return gas temperature sensor is reading 230 degrees. Tech measured line temperature at 55 degrees at 170 psi standing pressure. The return gas temperature sensor (RGT) will need to be ordered and replaced.

Near Trawick Rd, Raleigh, NC 27604
Derek J.

Derek J.

Upon arrival, tech meet with Mr. Mack, restored power to unit and tried to operate marquee display to no avail. There was no alarms present. Went to thermostat to cycle system on. Unit came on and ran 5-10 minutes then cycled off satisfying the thermostat. System cycled back on a short time later with challenges or alarm. Can not operate display to get alarm history, recommend replacement of scrolling marquee display. Will need to quote repair cost for approval. 38APS02554A10020, 2617Q59817. Mr. Mack asked tech to look at system at annex building. Building has 2 systems, one is missing the thermostat due to water damage. Tech found breakers cut off to condensing units. Restored power to one condenser and unit is cooling.

Near Trawick Rd, Raleigh, NC 27604
Matthew L.

Matthew L.

Tech installed new fan motor and fan blade on older Carrier split system for the gym. Newer gym system displays alarm 2 at outdoor CDA. After lunch, it reported alarm 3. Also reported both return air temp and supply air temp at -40.1 degrees Fahrenheit. Tech pressed escape and enter at the same time per “troubleshooting” instructions to find out what alarm 2 and alarm 3 were, but CDA went blank. Tech power cycled and tried again. CDA went blank again. Turned switch 2 off and back on to reboot CDA. Alarm Status led flashed about 5 seconds while rebooting, but went solid on after rebooting. Up and down arrows and enter button appear unresponsive. Escape button seems to clear CDA display and make it unresponsive until reboot. Confirmed unit has standing pressure and high pressure switch has no voltage drop. Tech suspects faulty CDA or MBB board or both. Also need to find out why smoke detector is disconnected. Michael Holmes returning tomorrow to further diagnose per office.

Near Trawick Rd, Raleigh, NC 27604
Randy K.

Randy K.

Performed full service on all units on the chapel roof, Hispanic church, day care, school, gym/ middle school. Changed filters, checked capacitors, motor amps, washed coils, drain lines.

Near Trawick Rd, Raleigh, NC 27604

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
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