Jacksonville NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Jacksonville, NC residents and businesses since 1974.

Our reviews below from your neighbors in Jacksonville, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Jacksonville, NC

Rated 4.4 out of 5 stars based on 7 customer reviews

Our Local Reviews by City

Job Locations and Reviews

David  S.
David S. Checked in
-Performed CMA Full Service on 3 Package Heat Pumps. -Upon arrival, customer stated System 1 has not been working properly. States outdoor fan motor does not operate when system should be running. -System 1: Observed flash code 4: Hard Lockout. Pressures and temperature differences in heating and cooling modes seem within spec. Outdoor fan motor amperage high. Rated at FLA 1.0, running at 1.23-1.32 A. Suspect outdoor fan motor is overheating, causing pressures to rise too high and system to go in lockout. Recommend replacement of outdoor fan motor. 1/5 hp, 850 rpm, 208/230 V. Informed customer and provided estimate for replacement $817.78. Approved on site by Steven. Customer expressed concerns over frequent operation of auxiliary heat. Found heat pump operating properly and heat strips working as intended. -All systems now operating correctly.
Jacksonville, NC 28546
Anthony  B.
Anthony B. Checked in
10 TON TRANE PKG UNIT (GROUND MOUNT)
Jacksonville, NC 28540
Bryce C.
Bryce C. Checked in
Customer invested in new system with esa. Install Monday the 29th
Jacksonville, NC 28540
Matthew L.
Matthew L. Checked in
Tech confirmed no cracks in drain pan on Gas pack 4. Tested drain without issue. No longer overflowing into return after clearing blockage the other day. Tech attempted to pump water out of return, but pump would not pump straight up far enough. Tech moved ceiling tile under return and drilled a small hole, allowing return to drain into a trash can. Tech recommends letting return drip dry a few days before putting ceiling tiles back in position.
Jacksonville, NC 28540
Matthew L.
Matthew L. Checked in
Tech found 30 year old system not cooling due to a failed start capacitor and 25uf run capacitor reading 5% weak. Tech replaced them for testing purposes and found system started back up, but outdoor fan running slowly. There appears to be a temperature limit controlling a 2 speed 1/6hp 820 rpm outdoor fan motor. Temp limit is physically broken. Due to age, and multiple recommended repairs, tech recommends replacing system. Bryce is running mandatory.
Jacksonville, NC 28540
Percy M.
Percy M. Checked in
TECH RAN CHECK ON GAS PACK #4 (221310511L) DRAIN SYSTEM. TECH CLEANED DRAIN LINES, DRAIN LINES WERE CLOGGED. TECH ADJUSTED DRAIN LINE POSITION COMING OUT OF GAS PACK TO DRAIN CORRECTLY. UPON ANY FURTHER ISSUE WITH DRAIN MAY NEED FURTHER DIAGNOSE.
Jacksonville, NC 28540
Percy M.
Percy M. Checked in
PERFORMED CMA FULL SERVICE ON 4 GAS PACKAGE SYSTEMS. GAS PACKAGE SYSTEM #3 HAS 2 COMPRESSORS, 1 COMPRESSOR HAS FAILED THE OTHER COMPRESSOR MEGGED IN THE CATION DURING MEG TEST, SECOND COMPRESSOR DUE FOR FAILURE AS WELL. RECOMMEND REPLACEMENT OF SYSTEM FOR GAS PACKAGE #3. COMPLETED FILTER CHANGE OF 6-20x30x2 FILTERS AND 13-20x25x2 FILTERS. PERFORMANCE REPORT AND PICTURES ARE ATTACHED TO THIS INVOICE.
Jacksonville, NC 28546
Luis R.
Luis R. Checked in
Tech was informed system was not operating tech found a 226 safety was left off the ez trap down stairs once tech resecured cap system started up with no issues tech changed out 14x20x1 filter for upstairs
Jacksonville, NC 28546
David  S.
David S. Checked in
-Performed CMA Full Service on 11 Geothermal Systems and 1 Mini Split Heat Pump. -System 11 - Reception: Aluminum pan in ceiling prior. No signs of leaking from system or drain lines. Slight drip after spraying cleaner on evaporator coil. Used existing pan to catch minor dripping from filter channel. Residual water collected on lens of light underneath unit. Verified water is not near ballast or electrical wiring. Unable to remove lens from LED light to drain water. Water should evaporate over time. Picture on related form. -Labeled all thermostats. -Multiple air filters incorrect size or with covers out of place. Corrected as appropriate. -Condensate drain lines share common drain pipe. Unable to clear drain pipe with compressed nitrogen due to multiple vents on piping system. -All systems operating correctly at this time.
Jacksonville, NC 28546
Demarcus  M.
Demarcus M. Checked in
Complete punch list after previous inspection.
Jacksonville, NC 28546
Derek J.
Derek J. Checked in
Upon arrival tech recovered Freon from system and pressure tested with nitrogen. Tech leak searched with soap bubbles but could not identify leaks. Circuit 1 was 1lb low of factory charge and circuit 2 was 1.5lbs low of factory. Tech pulled vacuum and charged circuit 1 with 11lbs and 8oz R410A and circuit 2 with 7lbs of R410A. System back operational at this time.
Jacksonville, NC 28540
Derek J.
Derek J. Checked in
Upon arrival tech inspected Kitchen RTU #3. Tech found compressor #1 mega ohm bad range, compressor #2 was in good range. Tech also say drain pan full of water and overflowing inside unit, cleaned out chunks and go it cleared. Noticed visible rust on evaporator coil and found 2 leaks. System is back running but is not running at full capacity. Tech informed field supervisor and he already quoted to replace system.
Jacksonville, NC 28540
Matt C.
Matt C. Checked in
Tech performed esa, both systems operating properly
Jacksonville, NC 28546
Kyle W.
Kyle W. Checked in
FOUND SYSTEM COMPLETELY FROZEN UPON ARRIVAL VOID OF REFRIGERANT. LOCATED NON-REPAIRABLE LEAK WITH EVAPORATOR COIL. COMPRESSOR READING WITHIN CAUTION/VALVES EXTREMELY NOISEY. OUT OF WARRANTY SYSTEM COSTLY REPAIRS NOT RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR.
Jacksonville, NC 28540
Bryce C.
Bryce C. Checked in
Have customer repair cost vs replace cost and customers exact words were f no. Did not send proposal
Jacksonville, NC 28540
Bryce C.
Bryce C. Checked in
Customer had to leave. Could not get customer financed
Jacksonville, NC 28540
Luis R.
Luis R. Checked in
Tech was informed system has not been running for over a year. Tech engaged system from contactor od fan engaged but compressor did not tech mega ohmed compressor and found it ohm red. System is from 1998 r 22 tech called office schedule to get field supervisor out to give best solution to customer. Tech leak searched evaporator coil did not find any leaks at this time but coil is extremely rusty.
Jacksonville, NC 28540
Spencer C.
Spencer C. Checked in
Tech replaced reversing valve, pressure tested, pulled a vacuum, recharged system and leak searched system. System is no longer leaking. Tech verified reversing valve switches over properly.
Jacksonville, NC 28540
Spencer C.
Spencer C. Checked in
Tech found the unit low on refrigerant and was able to pinpoint a large leak at the reversing valve. Valve will have to be replaced.
Jacksonville, NC 28540
Derek J.
Derek J. Checked in
Upon arrival tech was informed that unit was not heating or cooling. Tech found low voltage fuse blown in air handler. Tech inspected all wiring and did not find any cuts in wires. Tenant informed tech that they did have a power surge before unit went down, believes that might have cause blown fuse. Tech replaced fuse and unit is back running at this time.
Jacksonville, NC 28540
Noah C.
Noah C. Checked in
Tech returned to replace evaporator coil. Tech recovered remaining refrigerant from system and removed old evaporator coil. Tech purged system with nitrogen and brazed in new coil while flowing nitrogen. Also replaced filter drier. Tech pressure tested system for 30 minutes at 300 psi with no challenges. Evacuated system down to 500 microns, weighed in 7lbs 3oz of R410A per data plate. Tech tested system operation, system is back up and heating. Collected $2,330.34 by check, warranty.
Jacksonville, NC 28540
Noah C.
Noah C. Checked in
Upon arrival tech found system in a soft lockout, tech reset fault code and ran system. While monitoring refrigerant pressures tech found that suction pressure immediately dropped after system came on. Tech confirmed no airflow issues, tech suspected outdoor txv was failing. Tech performed a leak search after approval and found evaporator coil to be leaking. Tech added 1lb of R410 for diagnosing purposes to verify if TXV was failing or not. Pressure stabilized at 45 PSI confirming no issue at TXV. Quoted $2,177.89 plus tax to replace with new warranty evaporator coil. Customer approved, need to order coil and schedule repair. Collected $214.27 for todays visit.
Jacksonville, NC 28540
Joshua W.
Joshua W. Checked in
Tech performed ESA, Tech found excessive amounts of bacterial growth and dust/debris in system and recommended installation of plasma to help fight and clean out all contaminants. tech found no other issues at this time. System is back on and operating properly at this time.
Jacksonville, NC 28540
Noah C.
Noah C. Checked in
Performed CMA filter change. Photos on file.
Jacksonville, NC 28540
Romario  T.
Romario T. Checked in
Found no line voltage to the outdoor service disconnect, breaker was off at the inside panel. Reset the breaker and outdoor unit started up operating. Outdoor service disconnect does not appear to be fully engaged to the bus bar, it appears that it has been a it for some time. System is back cooling
Jacksonville, NC 28540
Review
There is no HVAC company like Jackson & Sons! Top tier after hours, emergency, and follow up professional HVAC service! Specifically, Matthew is amazing and completely through. He always assesses the situation factually scientifically and accurately. Matthew aggregates all the data and facts and applies logic in servicing our HVAC issues. We appreciate the timely affordable and loyal HVAC service Jackson & Sons provides and has provided us for all of our properties for years. Thank you!
ARENCIBIA - Jacksonville, NC 28546
Review
Great service but it cost me around $477 to replace a $26 capacitor for 20 minutes of work.
Thomas - Jacksonville, NC 28540
Review
Kyle was very friendly and straightforward
William - Jacksonville, NC 28546
Review
Luis was awesome and very professional.
Brian - Jacksonville, NC 28546
Review
Great service
Guiying - Jacksonville, NC 28546
Review
Tyler provided excellent service
GUIYING - Jacksonville, NC 28546
Review
Tyler, our family thanks you for your diligence and thorough repair of our TRANE HVAC. Knowledgeable methodical and personable throughout several hours of 90 degree weather ending in mission accomplished!!! I will call JACKSON AND SONS INC for all future HVAC needs!
Freddy - Jacksonville, NC 28546

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
Energy Efficient Experts
Same Day Repairs
5 Star Service
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