Jackson and Sons has been serving the heating and air conditioning needs of Princeton, NC residents and businesses since 1974.
Our reviews below from your neighbors in Princeton, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Princeton, NC
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Job Locations and Reviews
Anthony B.
MUZWR09NAU1/MSZ-WR09NA-U1
Princeton, NC 27569
Spencer C.
Tech replaced blower motor and found normal operation
Princeton, NC 27569
Romario T.
Found the new system short cycling, 2nd stage wire was exposed touching metal. The whole system was not wired nor set up for 2nd stage. Tech selected correct speed tap and wired the condenser, airhandler and thermostat for 2nd stage. Tested the system in cooling and found the system overcharged, tech removed 4.6lbs of 410a refrigerant to achieve acceptable pressures based on manufacturer. Would like to follow up a visit to re-check refrigerant levels on a warmer day to properly adjust the refrigerant levels if needed. System is back cooling and dehumidifying. Install warranty.
Princeton, NC 27569
Matthew L.
During maintenance, tech found indoor coil fallen down and laying in primary drain pan. There are two coil retainer clips missing from the top and bottom of coil. Tech highly recommends ordering and replacing those clips to have A coil properly seated perpendicular to airflow. Need to have office price clips and call back to quote. Extended PSA.
Princeton, NC 27569
Joshua W.
Tech arrived and customer said system keeps freezing up. Tech cut system on and coil started freezing. Tech cut system off and performed leak search. Tech found evaporator coil is leaking and gave customer estimate to replace coil. Tech spoke with customer about service agreement and customer signed up on one system mpa. Customer is going to hold off on refrigerant until repair is made. Tech got approval to get coil ordered, informed customer that office will contact them when part comes in.
Princeton, NC 27569
Noah C.
Upon arrival tech found blower not running at air handler. Module is receiving 240v as well as a 24v call. Module and motor has failed, new module and motor will be ordered and scheduled to come back and replace as soon as possible. Install warranty no charge.
Princeton, NC 27569
Joshua C.
Performed routine maintenance per energy savings agreement. Tech found the dual run capacitor testing weak. Tech would recommend replacing before it fails. Customer declined to make repair today. Technician advised on potential costs of not replacing the part. Estimate built. No other challenges present today. System is cooling properly for now.
Princeton, NC 27569
Joshua C.
Performed routine maintenance per energy savings agreement. Tech found the system to be cooling properly at the time of service. There is some rust present on evap coil, however, the delta t indicates that there is not a leak present at this time. All electrical tested to spec and system is holding a 18-19 degree delta t. Recommendations- the compressor Megohm test revealed a CAUTION reading. Tech would recommend adding a hard start kit in order to preserve the longevity of the compressor. Customer declined and estimate built.
Princeton, NC 27569
Brett S.
Tech performed maintenance per servIce agreement. Tech found no challenges at today’s visit. Tech replaced one 20x25 filter. System is operating properly at this time. Homeowner is inter In having mini split installed in sun room. Tech will notify office to have field supervisor come out and give pricing. Homeowner renewed 1 system ESA at $318.12 via cash. Homeowner paid $320 and will receive $1.88 in change.
Princeton, NC 27569
Review
Great Service!
Matthew L.
Emailed proposal to customer
Princeton, NC 27569
Spencer C.
Tech performed Precision Tune up on 1 package Heat Pump. Tech found very little maintenance has been done on unit. Tech found valve core leaking, blower compartment filled with dust, unit insulation wearing down and falling into blower compartment. Dust was also caked inside blower motor creating a possible short. All ductwork was laying on the ground and not properly supported. Tech quoted replacing motor and supporting ductwork. Compressor is also megging caution. Unit is slightly low on refrigerant due to the valve core leaks. Tech recommends getting a quote on complete system replacement due to age and condition of ductwork and system, 2007 unit.
Princeton, NC 27569
Kenny C.
Performed ESA, tech serviced both systems. Mini split is in good condition and package unit is brand new. No issues at all. Recommended surge protection, stated they might have surge protection on the house.
Princeton, NC 27569
Anthony B.
Returned to install 8kw heat strips
Princeton, NC 27569
Joshua W.
Tech arrived and found thermostat blank, tech found fuse blown. Tech replaced fuse and system is back on and operating properly at this time.
Princeton, NC 27569
Review
Brett was very thorough in telling me about work done on unit and condition of unit. Very impressed with his knowledge and customer service!!
Brett S.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Homeowners were concerned about plasma not working due to dust in the house. Tech repositioned plasma to bottom of blower fan to help ionize the air better. Tech also recommended homeowners have ducts cleaned due to them being 20+ years old. (Recommended Servpro). Ductwork was still hanging and in good condition in crawlspace. Tech left one 20x30 filter with homeowners. System is operating properly at this time.
Princeton, NC 27569
Brett S.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced four 14x20 filters. Tech talked to homeowner about plasma air, homeowner was not interested at this time. System is operating properly at this time.
Princeton, NC 27569
Review
Great Service
Review
Not everyone who comes closes access door when they finish. He put it back just like he found it
Matthew L.
Tech found new vision pro thermostat with no temperature display and temperature sensor error. Customer says power flickered. Tech rebooted thermostat and found no issues with new system or new Vision Pro. Install warranty.
Princeton, NC 27569
Matthew L.
Address is 725 Madison Avenue. Not Madison Drive. Tech found Trane 824 displaying a blank white screen. Customer says they have had power flickering recently. Tech took Trane 824 off the wall and verified 24 volts. Clicked tstat back in place and it rebooted normally. Verified install setup menu and tested system from thermostat in each mode. After rebooting, found no further issues. Tech found indoor coil and blower assembly dirty. Tech recommended ESA maintenance. Customer declined maintenance. Tech collected house all.
Princeton, NC 27569
Matt C.
Tech performed esa Replaced media filter and uv bulb after customer approval
Princeton, NC 27569
Anthony B.
4TWX7036E1000A/TEM6A0C36H31S
Princeton, NC 27569
Kyle W.
FOUND FAILED DUAL RUN CAPACITOR/OUTDOOR FAN MOTOR. REPLACED COMPRESSOR CAPACITOR AND 1/4HP 825RPM CONDENSER FAN MOTOR. SYSTEM UP AND COOLING. INVESTED IN PSA (1) SYSTEM. SCHEDULE 1ST VISIT.
Princeton, NC 27569
Kenny C.
Performed ESA, homeowner was not home at the time of maintenance. Completed outside portion. No issues at todays visit.
Princeton, NC 27569
Luis R.
Tech assisted install with getting condenser unit over wall
Princeton, NC 27569
Review
Kenny C. did everything to determine the cause of why the breaker in the main panel for the furnace was going off after a short time the HVAC system was running. It was clear that the HVAC system was running correctly and he took pictures that proved it. The breaker for the compressor was not tripping and feeds to the breaker at the main panel, so it is obvious that the breaker at the main panel needs to be replaced. Although I wish he could have replaced the breaker, I understand why and will call a licensed electrician to replace the breaker. I am thankful that I have the pictures to prove the situation with the electrician.
Kenny C.
Homeowner stated breaker in main panel kept tripping after unit would run for 10 minutes. Tech observed compressor amp draws for about 20 mins and were within spec. Tech also ran system in heating and cooling and found breaker in main panel would eventually get hot and trip. Tech informed homeowner to call an electrician to come out to swap breaker out. Breaker in main panel feeds breaker that is located outside that feeds power to the condenser. No charge for todays visit due to recent repair.
Princeton, NC 27569
Wayne T.
4WCZ5048E1000A
Princeton, NC 27569
Review
Prompt and excellent service.
Review
Luis was so informative, explaining exactly what was needed to be done. His expertise and experience was evident. Thanks to him I now have heat and air conditioning.
Review
I learned from Luis how my new HVAC system was supposed to work at such a detail level that it was clear Luis knew what and how to fix it. In the process of checking the non working system, he pointed out the damaged part in the compressor. He was able to provide a detailed diagnosis so that I was prepared to take it to that next step - actually getting the proper component (the compressor) replaced. Since I could not get a response from the original installer (and questioned their competence anyway), it was obvious that Ruis and his colleagues knew what they were doing and would get the job done.
Review
Joe did a great job, always love the service we get from Jackson and Son’s
Review
Excellent Service! Great Technicians!
Review
Smart man
Review
Our technician Kylie has excellent customer service skills and knowledge. So glad we choose Jackson and Sons as our provider for unit and maintenance plan!!!!
Review
Very professional
Review
Very friendly and polite.
Review
Excellent service!!!
Review
Hey so I have had trouble with my Mitsubishi mini split all summer!!! I bought this unit because your salesman said how great it was ! I would never have any problems out of it! I had four calls and four different techs from your company come out. First one said nothing was wrong just needed to be cleaned, second said I needed freon, third said needed cleaning finally the fourth said I needed coils replaced! I have two going on three 600 plus dollar light bills! I keep dogs in my garage which this unit was bought to keep them cool it’s over 90 degrees some days in there! I am waiting two plus weeks for parts to come in for a unit that never breaks!!! Super pissed so glad we bought the expensive unit that doesn’t break! See you tomorrow to service my home unit!
Review
Excellent customer care!!
Review
Josh did a fantastic job and set our minds at ease. Thank you!!
Review
Josh, was very nice and informative. He showed me pictures of my crawl space and explained what he found. Thanks, Josh.
Review
Debbie Worley felt that the service was great!
Review
System died on June 16. New system installed on June 26. I went 10 days without AC other than window unit in bedroom. Very disappointed in length of time for replacement. At times it got up to 90 Degrees in my house. Maybe you need more people.
Review
Fast and Reliable Service
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Great service and professional
Review
Arturo was very concerned and pro-active to enduring that the systems were working properly. I thank him very much.
Review
Excellent
