Smithfield NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.

Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Smithfield, NC

Rated 5.0 out of 5 stars based on 136 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Kenny C.
Kenny C. Checked in
Tech labeled upstairs and downstairs system. Also installed carbon monoxide detectors.
Smithfield, NC 27577
Spencer C.
Spencer C. Checked in
Tech found and tightened a loose exhaust fan belt.
Smithfield, NC 27577
Review
Excellent and professional service
CRAYTON - Smithfield, NC 27577
Review
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
Patrick - Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech arrived and leak searched system, tech was unable to detect any leaks at this time, tech noticed that evaporator coil was completely blocked off allowing no airflow through unit. Informed Caleb and Caleb spoke with customer. Customer decided to just get coil cleaned and signed up for ESA. Tech cleaned coil and monitored system for 15 minutes. Pressures were good and delta t was good. Tech changed filters. No charge for cleaning per Caleb.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech arrived and found compressor not coming on for downstairs system, tech checked pressure switch and low pressure switch was tripped, tech checked pressures and found txv and locked closed and was not allowing any refrigerant back to compressor. Pressures were 26 low and 325 high. Tech gave quote to replace txv and customer approved. Tech spoke with office and got txv ordered.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech arrived and found condenser not running, tech found that capacitor had blown out. Tech recommended replacement of capacitor with turbo and customer approved. System is now back on and operating properly at this time. Tech got updated card info and stored in system.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed ESA, tech found no operational issues at this time. Tech recommended adding surge protection to system to prevent any major components from being damaged by power surge or lightning strike. System is back on and operating properly at this time.
Smithfield, NC 27577
David  S.
David S. Checked in
-Performed CMA Full Service on 15 Split System Heat Pumps and 1 Mini Split System Heat Pump. -System 2: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate for replacement of capacitor $217.59. Replaced per approval. -System 4: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate for replacement of capacitor $217.59. Replaced per approval. Nearby landscaping encroaching on condenser and is likely causing air flow restriction through condenser coil and strain on outdoor fan motor. Recommend cutting back nearby vegetation. UV bulb in poor condition, likely past life span of 12 months. Bulb did not illuminate. Price for replacement $221.22. -System 5: Carpet under air handler damaged prior to service. (Desk must be moved to access air handler). -System 6: UV bulb in poor condition, likely past life span of 12 months. Bulb did not illuminate. Price for replacement $221.22. -System 7: UV bulb in poor c
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Sold 2 ton Carrier split heat pump and Worry Free warranty
Smithfield, NC 27577
Kyle W.
Kyle W. Checked in
(UPSTAIRS) FOUND 16 YEAR OLD R22 SYSTEM LOW ON CHARGE. LOCATED LEAK WITHIN HEAVILY RUSTED EVAPORATOR COILS. COMPRESSOR IN THE CAUTION. HANDED OVER TO FIELD SUPERVISOR. (DOWNSTAIRS) INVESTED IN PSA (1) SYSTEM. SCHEDULE 1ST VISIT. 16 YEAR OLD R22 SYSTEM. EVAPORATOR COILS RUSTED NO LEAKS FOUND. RUST ON HEAT EXCHANGER. FIELD SUPERVISOR IS ON SITE.
Smithfield, NC 27577
Review
Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
BOOTH - Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed ESA, tech found no issues with system at this time. System is back on and operating properly at this time.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed ESA, Tech recommended adding hardstart to prevent high amperage from diminishing wire coatings that will cause compressor to short. tech found no other issues with system at this time. System is back on and operating properly at this time. Tech recommended cleaning dryer vent due to vent being clogged, customer approved.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech found excessive amounts of bacterial growth and debris in unit. Tech recommended installation of plasma to help break down and prevent contaminants from getting in ductwork and home.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed ESA. Tech found no issues at todays visit. System is back on and operating properly at this time. Tech recommended adding surge protection to protect unit from electrical spikes and to prevent any major componets from being damaged.
Smithfield, NC 27577
Review
Excellent service
CHINNIS - Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed ESA, Tech found excessive amounts of bacterial growth inside blower wheel and throughout unit. Tech recommended adding plasma to prevent bacteria from growing and contaminating ductwork and home. no other issues were found at todays visit. System is back on and operating properly at this time.
Smithfield, NC 27577
Kenny C.
Kenny C. Checked in
Performed ESA, recommended hard start kit to improve the life of the compressor and make system more efficient. Also to lower light bill, homeowner stated she wants to wait to discuss with husband.
Smithfield, NC 27577
Romario  T.
Romario T. Checked in
Serial #5123P17295 carrier 25 ton. Found system off at the service disconnect, tech checked the wiring at the thermostat and system. Cycled the power on and tested cooling at full cycle. Proper delta T was acquired. Tech set the thermostat on cool at 75 degrees upon departure. New install Warranty.
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Mark Gilbert 919-502-6910. On arrival, Mark Gilbert from maintenance reported system was blowing warm air yesterday. Maintenance reported $18k of repairs recently done and system is still not cooling. According to Mark, we repaired a refrigerant leak and replaced the blower, and immediately had to also replace the compressor. Also says he does not think we tested system after replacing compressor. Mark expressed dissatisfaction. Need to have office call and follow up on Monday. Tech found 70/5uf dual run capacitor failed inside kitchen rooftop condensing unit (serial #3376). Mark approved replacing capacitor. System is back cooling. System is draining. Poured a full gallon jug into drain and confirmed it draining at exit. All the drains for 3 Goodman AHUs in attic are tied together. There is a harsh double 90 degree turn in the supply ductwork directly at the discharge airflow from AHU. Need to have office review all pictures.
Smithfield, NC 27577
David  S.
David S. Checked in
-Performed CMA Full Service on one Trane 7.5 ton split heat pump. Cleaned both sides of evaporator coil, flushed drain pan, trap, and drain line, replaced air filters and checked amperages and temperatures. Observed transformer wired for 240v instead of the proper 208v. Corrected as appropriate. Disconnect at rooftop did not properly reset after service. Second reset worked; verified voltage and operation of system. Found no challenges with system at this time. System is 17 yr old refrigerant type R22. Customer should consider replacement of system. Office should provide proposal for replacement so that landlord may plan/budget accordingly.
Smithfield, NC 27577
David  S.
David S. Checked in
-Performed CMA Filter Change on one rooftop package system per maintenance agreement.
Smithfield, NC 27577
David  S.
David S. Checked in
-Performed first visit CMA Full Service on one wall mounted Gas Package System and one Split Furnace System. -Left System (Rheem Gas Pack): Signs of freezing at compressor upon arrival. Found evaporator coil completely encased in ice. Condenser coil excessively dirty. Air filter excessively dirty, likely causing severe restriction in air flow. Unable to obtain accurate supply temperature or oppressor amperage until evaporator coil has completely defrosted. -Right System (Trane Split Furnace): Recommend EZ Trap to properly service drain line. Provided estimate for installation of trap $153.90. Added 2 unions to clear drain line with compressed nitrogen. System operating correctly at this time.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Tech found leak on fin side of evaporator coil on rtu 3 s# 3820 tech found 115 error code for rtu 1 s#0822-26506-1 tech found leak on evaporator coil due to having shipping crates in the way and the outer wall on the leak side tech found a u bend leaking with leak dectector but could not further pin point if any more leaks were present tech is confident of leak being on evaporator coil on right side wall side. Tech was able to remove doors off top side of coil due to the line way line sets we ran tech could not remove lower door panel
Smithfield, NC 27577
Noah C.
Noah C. Checked in
Upon arrival customer stated no airflow from system number 2 at training center. Tech put system in cool mode from thermostat and checked air handler in attic. Blower came on properly. Tech found outdoor fan running at condenser but compressor not running. Found melted wires/failed run capacitor. Replaced capacitor and jumper wires for testing purposes but compressor still did not come on. Found open winding at compressor. Compressor is failed, informed field supervisor. Billing out for service call fee.
Smithfield, NC 27577
Kenny C.
Kenny C. Checked in
Performed ESA, no issues at todays visit. Tech washed and serviced unit. Also recommended hard start kit to improve the life of the system and lower compressor amp draws.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed two system ESA, Tech found excessive amounts of bacterial growth and debris in downstairs unit. Tech recommended installation of plasma to help break down and prevent contaminants from getting in ductwork and home. Tech found no other issues with either system at todays visit. Systems are back on and operating properly at this time. Customer supplied filters. Customer stated they are going to call next week to get scheduled to have plasma installed.
Smithfield, NC 27577
Review
Excellent Service!
Cydney - Smithfield, NC 27577
Review
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
London - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Jesse always does a great job servicing our units.
OPW - Smithfield, NC 27577
Response from Jackson & Sons:

Thanks for sharing your review with us and the community.

Review
Excellent service
Robert - Smithfield, NC 27577
Review
Michael did a great job finding our issue.
OPW - Smithfield, NC 27577
Review
Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
SIMMONS - Smithfield, NC 27577
Response from Jackson & Sons:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Review
Great service
Ann - Smithfield, NC 27577
Review
Michael always does a great job for us at OPW.
OPW - Smithfield, NC 27577
Review
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
BOOTH - Smithfield, NC 27577
Review
Very efficient and polite
CRAYTON - Smithfield, NC 27577
Review
Excellent Service
POOLE - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Excellent service
CHINNIS - Smithfield, NC 27577
Review
good service
WOLFE - Smithfield, NC 27577
Review
Always good service and care
Tami - Smithfield, NC 27577
Review
Very thorough
KS - Smithfield, NC 27577
Review
Always dependable
OPW - Smithfield, NC 27577
Response from Jackson & Sons:

Thank you so much for the amazing review!

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
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Same Day Repairs
5 Star Service
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