Jackson and Sons has been serving the heating and air conditioning needs of Warsaw, NC residents and businesses since 1974.
Our reviews below from your neighbors in Warsaw, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Warsaw, NC
Our Reviews by City
Great service, Awesome Technician
United States Cold Storage - Warsaw, NC 28398
Michael is welcome back at US Cold anytime. Thanks for the service, Nick Johnson.
Service was excellent as was the technician
NUNN - Warsaw, NC 28398
Service always Great with Jacksons. Technician was very nice and explained plainly and answered all our questions.
Great Service by Friendly Technician
Andrea - Warsaw, NC 28398
Wonderful Serviceman. Enjoyed his visit and excellent service.
WAYNE - Warsaw, NC 28398
Great Service. Serviceman was competent, polite, and respectful.
Unidentified
WESLEY - Warsaw, NC 28398
Every thing was done
Great Service
SPECIAL - Warsaw, NC 28398
Fast efficient service.
WAYNE - Warsaw, NC 28398
Nice young man. Knew what he was doing. Respectful.
Very friendly and professional.
SYLVIA - Warsaw, NC 28398
Technician seemed knowledgeable about the service he provided. He showed an awareness for potential problems that may have caused my equipment to work/ not work properly.
Great service
Tom - Warsaw, NC 28398
Jason had to do a lot of extra cleaning due to the UV light not working. Changing out the ballast for no charge was wonderful. We would love to see Jason everytime!
Great service
JASON - Warsaw, NC 28398
After our ac wasn’t working right on 4th July weekend. Jackson and sons came out right away and got us going.
Great service
CHERYL - Warsaw, NC 28398
Good maintenance service
SYLVIA - Warsaw, NC 28398
Nathan
CINDY - Warsaw, NC 28398
He was very attentive to his job. He answered all our questions & he’s a very polite young man.
Good service with Tech Cuyler
ANDREA - Warsaw, NC 28398
Great
Nunn - Warsaw, NC 28398
Nice young man and efficient.
Technitions always knowledgeable and thorough
DANNY - Warsaw, NC 28398
Can trust their expert opinion on repairs and or replacement parts only when needed.
Job well done and was most pleasant.
Gail - Warsaw, NC 28398
Was very pleasant person. Diligently did his job and explained everything that needed explaining. Nice person to deal with.
Very thorough
Francisco - Warsaw, NC 28398
Great customer service and knowledge of the AC system
Very thorough
Junior - Warsaw, NC 28398
Donnie was extremely tedious and thorough. He spent time to explain what he was going to do and why. He also explained the operation of the AC system and how it should respond to the maintenance he applied.
Very thorough
Junior - Warsaw, NC 28398
Donnie was extremely tedious and thorough. He spent time to explain what he was going to do and why. He also explained the operation of the AC system and how it should respond to the maintenance he applied.
Good job!
Sylvia - Warsaw, NC 28398
Work was done quickly and the men arrived when they said they would
Good service
Sylvia - Warsaw, NC 28398
Technican explained the functionality of my equipment. He showed me how each part works and what my options were in repairing the unit. Tech was courteous and friendly.
Great service
Barbara - Warsaw, NC 28398
Good explanation of inspection Findings and recommendations
Danny - Warsaw, NC 28398
I Have never been a fan of the Price per unit charge for the yearly inspections at this location. I have never paid much more than a $100 dollars personally to have my AC checked in the spring (2 units- HP+ single) and my Heat checked In the Fall (Gas furnace + heat pump). The equivalent for J &S would be over $400.00 per year. Occasionally my HVAC tech may have to go over the hour and then I'm pro-rated. The "Service Contract" was also a very"hard sell". The Company usually benefits more than the Customer for these service agreements overall. I agreed to the Service this time based on the discount parts & repair of the Gas-pack unit and +/- service needed on the Heat pump in the near future. I believe that companies should always give their customers the best price on parts and service whether or not they sign up for special service contracts or not. The quality of Work was excellent. House will be going up for Sale soon, so this won't be a long term issue for me.
Excellent in Every Way
WAYNE - Warsaw, NC 28398
Service was fast and great. Serviceman was polite and explained every facet of what he did. Couldn't have been any better. Nice experience. Learned lots I didn't know. Thanks again
Luis R.
Tech returned to install condensate pump for Goodman split tech was able to use a outlet closer which did not require a extension cord unit is drain properly
Kyle W.
KITCHEN SYSTEM FOUND CIRCUIT 2 NOT RUNNING WITH CALL FROM TSTAT DUE TO LOOSE CONNECTION WITHIN LOW PRESSURE WIRE NUT. RE-CONNECTED WIRING. CYCLED WITH NO FURTHER CHALLENGES.
Joseph C.
Upon arrival tech found outdoor fan for upstairs unit not spinning found start wire burnt in half. Tech repaired all burnt wires and tested system with no challenges. Recommended surge protection customer may consider in the future.
Michael H.
Tech came out to repair leak in aluminum evaporator coil that was found on previous visit. Tech made repair to evaporator coil, pressure tested to 250 psi., evacuated and recharged with 10 lbs. 4 oz. of R-410. Factory charge is 7 lbs. 2 oz., liquid line is long and is 1/2in.
Luis R.
Tech found leak on u bend on lower left side of coil tech did get hits from left side of inner coil but could be from refrigerant build up in cabinet te h was able to put soap bubbles and see the leak office to call in morning with next steps
Kyle W.
FOUND SYSTEM CLOSE TO VOID OF REFRIGERANT. PICKED UP LEAK IN EVAPORATOR COIL/OIL IN DRAIN PAN. CHARGED SYSTEM UP (6 LBS) FOR TIME BEING. SPOKE WITH JERRY WE WILL BE ORDERING/REPLACING WARRANTY EVAPORATOR COIL.
David S.
Performed cma full service on 1 package system. Excessive dirt & buildup on evaporator coil. Fins of evaporator coil deteriorated and coming apart. Recommend replacement of evaporator coil. Price for replacement to be provided by office. Heat strip contactor shows signs of pitting and overheating. Does not engage when called for. Provided estimate for replacement of contactor $273.81. R22 system >17 yr old. Replacement of unit should be considered.
Joshua W.
Tech arrived and found evaporator coil to be stopped and pressures to be low, tech leak searched and got hits in evaporator coil, tech informed homeowner and homeowner opted not to do anything until he gets back, when homeowner gets back to town he is going to call for a sales rep to give price on new system. System is cooling to the best of its ability at this time.
Percy M.
Performed CMA inspection on 3 rooftop gas package systems, and 2 makeup air systems. Systems operating correctly at this time. RTU-1, chemically cleaned evaporator and condenser coils.
Josh C.
Performed ESA. Technician found no challenges at this time. Customer renewed ESA via monthly draft.
Matthew L.
Tech found compressor 1 inside kitchen unit locked out. Tech reset lockout and found head pressure slightly elevated for mild 76 degrees outside. Tech thoroughly cleaned outdoor coil with water hose and triple D cleaner. Started system back up and observed head pressure and compressor 1 amp draw lower significantly. Kitchen temperature was 87 on arrival and 83 on departure. Tech billed for service call.
Spencer C.
Tech preformed esa maintenance per energy savings agreement tech found no challenges at todays visit system is heating and cooling properly at this time. Homeowners girlfriend was home and tech brought up renewal of ESA she stated she would wait till her boyfriend comes home to let him know and they would call office. Sent invoice and plan info to email.
Luis R.
Tech found variable speed blower motor is not operating causing unit to shut down in high pressure tech quoted to replace variable speed blower motor customer will wait and call back when t3ch ran card customers did not have all the funds tech called office and was informed to get card information to charge later customer approved for tech to get card information and charge at a later time due to funds not having hit his account yet
Ronnie P.
Tech performed ESA on unit. Unit is running properly. Tech installed new union. Tech noticed lots of water under evaporator coil. Tech recommended replacing unit, customer wants a field supervisor to call him Wednesday morning for a quote on a new unit. Tech thoroughly leak checked unit. Tech thoroughly cleaned filter area.
Ronnie P.
Tech performed ESA on unit. Tech found no current challenges. Unit is running properly at this time. Tech did throttling leak detection and found no leak. Teak megaohmed the compressor, all 3 windings are testing at 200 (low green) so compressor may be bad sooner rather than later.
Brett S.
Tech performed ESA on 2 systems found no issues at today’s visit both systems working properly at this time.
Michael H.
Nick informed tech that mini split will run for extended period of time before it shuts down for no reason. Tech inspected mini split for challenges. Suction refrigerant pressures had a range between 80-108 psi. Tech suspected system being low on charge. Nick said to leak search and tech tested to evaporator with leak detector with no results. Nick said put refrigerant in if needed. Tech added 2 lbs of R-410. Suction pressure did increase to 100-116 psi. Nick stated that system had always struggled during hot weather. Data tag on condenser is not legible, do not know factory charge. System could have non-condensibles in refrigerant circuit.
Kenny C.
Performed ESA, recommended plasma air purifier and surge protection.
Jesse J.
Tech preformed CMA FILTER CHANGE. Return size is 36x24x1
Campbell C.
Tech found no difficulties at this time. Tech informed homeowner about benefits of ac renew.
Derek J.
Customer purchased a 35 and a 7.5 mfd capacitor from office.
Matthew L.
Compressor 1 on kitchen RTU was not running on arrival. Compressor 2 (the smaller one) was running normally. RTRM board had diagnostic 2 flash. Tech cycled line voltage to RTU and monitored cooling mode. Uploaded pics of amp draws and pressures. Could not duplicate any challenges. System is back cooling with both compressors. Tech billed for service call.
Joseph C.
Back bedroom unit – tech found herm wire burnt off capacitor causing compressor not to start up. Tech repaired wiring and Tested capacitors. Tested unit operation and system is working properly at this time
Kyle W.
INVESTED IN PSA 3 SYSTEMS. PERFORMED ESA 3 SYSTEMS. RECOMMEND ADDING PLASMAPURE AIR PURIFIERS.
Randy K.
Performed filter change on 3 Trane gas package units, coils in good condition, belts are tight, changed filters in the dining and ceiling for dehumidifiers.
