Jackson and Sons has been serving the heating and air conditioning needs of Warsaw, NC residents and businesses since 1974.
Our reviews below from your neighbors in Warsaw, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Warsaw, NC
Our Reviews by City
Service was excellent as was the technician
NUNN - Warsaw, NC 28398
Service always Great with Jacksons. Technician was very nice and explained plainly and answered all our questions.
Great Service by Friendly Technician
Andrea - Warsaw, NC 28398
Wonderful Serviceman. Enjoyed his visit and excellent service.
WAYNE - Warsaw, NC 28398
Great Service. Serviceman was competent, polite, and respectful.
Unidentified
WESLEY - Warsaw, NC 28398
Every thing was done
Great Service
SPECIAL - Warsaw, NC 28398
Fast efficient service.
WAYNE - Warsaw, NC 28398
Nice young man. Knew what he was doing. Respectful.
Very friendly and professional.
SYLVIA - Warsaw, NC 28398
Technician seemed knowledgeable about the service he provided. He showed an awareness for potential problems that may have caused my equipment to work/ not work properly.
Great service
Tom - Warsaw, NC 28398
Jason had to do a lot of extra cleaning due to the UV light not working. Changing out the ballast for no charge was wonderful. We would love to see Jason everytime!
Great service
JASON - Warsaw, NC 28398
After our ac wasn’t working right on 4th July weekend. Jackson and sons came out right away and got us going.
Great service
CHERYL - Warsaw, NC 28398
Good maintenance service
SYLVIA - Warsaw, NC 28398
Nathan
CINDY - Warsaw, NC 28398
He was very attentive to his job. He answered all our questions & he’s a very polite young man.
Good service with Tech Cuyler
ANDREA - Warsaw, NC 28398
Great
Nunn - Warsaw, NC 28398
Nice young man and efficient.
Technitions always knowledgeable and thorough
DANNY - Warsaw, NC 28398
Can trust their expert opinion on repairs and or replacement parts only when needed.
Job well done and was most pleasant.
Gail - Warsaw, NC 28398
Was very pleasant person. Diligently did his job and explained everything that needed explaining. Nice person to deal with.
Very thorough
Francisco - Warsaw, NC 28398
Great customer service and knowledge of the AC system
Very thorough
Junior - Warsaw, NC 28398
Donnie was extremely tedious and thorough. He spent time to explain what he was going to do and why. He also explained the operation of the AC system and how it should respond to the maintenance he applied.
Very thorough
Junior - Warsaw, NC 28398
Donnie was extremely tedious and thorough. He spent time to explain what he was going to do and why. He also explained the operation of the AC system and how it should respond to the maintenance he applied.
Good job!
Sylvia - Warsaw, NC 28398
Work was done quickly and the men arrived when they said they would
Good service
Sylvia - Warsaw, NC 28398
Technican explained the functionality of my equipment. He showed me how each part works and what my options were in repairing the unit. Tech was courteous and friendly.
Great service
Barbara - Warsaw, NC 28398
Good explanation of inspection Findings and recommendations
Danny - Warsaw, NC 28398
I Have never been a fan of the Price per unit charge for the yearly inspections at this location. I have never paid much more than a $100 dollars personally to have my AC checked in the spring (2 units- HP+ single) and my Heat checked In the Fall (Gas furnace + heat pump). The equivalent for J &S would be over $400.00 per year. Occasionally my HVAC tech may have to go over the hour and then I'm pro-rated. The "Service Contract" was also a very"hard sell". The Company usually benefits more than the Customer for these service agreements overall. I agreed to the Service this time based on the discount parts & repair of the Gas-pack unit and +/- service needed on the Heat pump in the near future. I believe that companies should always give their customers the best price on parts and service whether or not they sign up for special service contracts or not. The quality of Work was excellent. House will be going up for Sale soon, so this won't be a long term issue for me.
Excellent in Every Way
WAYNE - Warsaw, NC 28398
Service was fast and great. Serviceman was polite and explained every facet of what he did. Couldn't have been any better. Nice experience. Learned lots I didn't know. Thanks again
great service thank you
Helen - Warsaw, NC 28398
Kyle W.
INVESTED IN PSA 3 SYSTEMS. PERFORMED ESA 3 SYSTEMS. RECOMMEND ADDING PLASMAPURE AIR PURIFIERS.
Randy K.
Performed filter change on 3 Trane gas package units, coils in good condition, belts are tight, changed filters in the dining and ceiling for dehumidifiers.
Donald S.
Tech concluded after coil de iced that system had issue due to jammed up filters. Tech wiped filters off to allow system to cool. Tech suggested we change filters more often because of the chicken breading. Tech suggested a dust extraction system to clean breading as they work , but management did not like suggestion.
Donald S.
Circuit 2 was completely froze We will need to return to diagnose if system froze due to leak or txv Tech bypassed the circuit 2 for time being and system will run only circuit 1 Wire to circuit 1 was burnt reconnected wire and back to cooling.
Open T.
Tech found the A48 belt on the smaller make up air unit was fraying. Tech checked the larger one as well and found that belt in good condition. Tech replaced frayed belt on smaller make up air unit with 48 inches of universal A link belt from truck stock. Tested without challenges. Tech billed for service call and belt replacement.
Open T.
Tech performed full service on Trane heat pump. Indoor coil and blower were very dirty. Tech used coil cleaner gun and water hose to clean indoor coil, blower wheel, and blower housing. Tech found 7.5uf fan capacitor reading 14% weak and recommended replacement. Joshua Taylor approved. Tech installed and tested new capacitor and billed for repair. Filter grille is 24*36. Tech used a 24*24*1 filter off the truck and a clean 12*24*1 in customer supply closet.
Open T.
Tech performed CMA inspection on American Standard package heat pump. Replaced two 20*25*1 filters inside. Overall, system is in poor condition due to age and corrosion. It is still heating and cooling, but there is a lot of rust and corroded fins on indoor coil. Let Howard know condition of unit and uploaded pics. Howard reported wanting to keep system going until planned renovations. System is up and running at this time. Tech found 10uf outdoor fan capacitor reading 16% weak. Tech recommended replacing capacitor. Howard at Campbell Oil company approved repair. Tech replaced and tested fan capacitor. Tech billed for repair.
Landen H.
Tech washed and serviced units and found no challenges at this time. Tech offered plasma. Customer was interested but will have to wait for now.
Matt C.
Customer didn’t want to extend ESA today. Said she will at a later day Tech did not have 24x24x1 filter on truck Customers email is “lovelacea260@gmail.com”
Open T.
Customer reported trunk line fallen and washing machine drain line leaking. Tech confirmed drain pipe in crawlspace is still flooding. Needs plumber to fix. Duct system is all sheet metal and looks moisture compromised. Due to age, air quality concerns, and condition, tech recommends replacing duct system. Wood in subfloor also shows signs of moisture and rotting in some places. Tech recommends installing a dehumidifier and insulating supply boots. Tech quoted $750 plus tax for two techs to return with sheet metal strap and rehang trunk lines and secure connections. Tech recommended having comfort consultant give free quote to replace ductwork and install dehumidifier. Scheduled tomorrow at 11 am. No housecall per Monica.
Luis R.
Tech found 1-16 supply y off with appears to be 2 6in supply to supply trunk lines and a 10in jumper down the line as well as a 16 in return. The 6in supply line have chew holes and one is collapsed supply line did also have chew holes returned looked old no visible holes from what I could See. Tech does recommend replacing all duct work to avoid old mold into new lines customer paid with check for todays visit and will like cc to come give quote on new duct system
Matt C.
Tech returned to install plasma
Kevin B.
KEVIN AND LOGAN REPLACED A DUCT SYSTEM
Jospeh C.
Tech found no issues at today’s visit customer left house unlocked for tech, recommend plasma air purifiers customers approved. Tech only had 1 on truck will need to come back out for 2nd one, tech locked house up before leaving. Office to bill out for 2 plasmas and 2 system PSA renewal.
Jospeh C.
Tech found heat strip contractor to be burnt and pitted, customer will hold off on repair for now.
Kyle W.
RESET HEAT STRIP BREAKER IN MAIN PANEL TRIPPED. RESET BREAKER SYSTEM BACK UP AND HEATING. RECOMMEND ESA.
Open T.
Tech is servicing a Trane heat pump.
Campbell C.
Performed tune up on Goodman package heat pump.
Luis R.
Repair
Luis R.
Repair
Open T.
Tech is servicing a CaptiveAire make up air unit.
Open T.
Tech is servicing an exhaust hood.
Open T.
Tech is servicing a Coleman split system.
Jospeh C.
Performed tune up on 1 system.
Mark G.
Performed cleaning services and tune ups on Trane air handlers and heat pumps.
