Clayton NC Plumbing & HVAC Services
Local Reviews
for Clayton, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service
Connie - Clayton, NC 27527
Matthew does an excellent job! He is consistently knowledgeable and works efficiently. I was pleased that he was the rep assigned to this job.
Excellent service
Gary - Clayton, NC 27520
Landon has done routine maintenance on our units several times. Very courteous and explains thi gs.well.
Excellent Service
Bobby - Clayton, NC 27527
Professional, courteous and efficient
Great
Durwood - Clayton, NC 27520
Landen and his trainee were helpful, knowledgeable and polite. We are pleased with his service and impressed. He represents your company well. Thanks.
Excellent Service
Little - Clayton, NC 27520
Matthew is very knowledgeable and provided excellent service.
Connie - Clayton, NC 27527
Matthew did a great job in accessing my HVAC and making suggestions for improvements to maintain our system. He represents your company very well and I would recommend your company because of him.
Excellent Service
Bobby - Clayton, NC 27527
Technician was professional, efficient and even caught a potential big electrical issue. Repaired promptly, could not have asked for better service!
Very professional!
Amelia - Clayton, NC 27527
I appreciate the professionalism from my first service with Jackson and Sons on my HVAC unit.
Very good
David - Clayton, NC 27520
Response from Jackson & Sons:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
Excellent work
Ernie - Clayton, NC 27527
Excellent Service
Bobby - Clayton, NC 27527
Tyler was prompt, efficient, professional and did a great job!
Semi annual check up.
Thomas - Clayton, NC 27520
Great experience. Technician was very learned in HVAC. Did a very thorough job on the 6 month service. Highly recommend Jackson and sons.
Excellent service !!!
Laura - Clayton, NC 27520
Ricardo was very personable. Polite and informative. Nice guy!!
Excellent Service for 18 years
Deborah - Clayton, NC 27520
It eases my mind to know that Jackson & Sons will be thoroughly checking my HVAC twice a year. Just had my cold season check this a.m. with Ricardo T. He's an excellent representative for J&Sons: personable, explains anything I have a question about, polite. Love this company!
Good service
Virginia - Clayton, NC 27527
I am grateful that the gas finally was connected to my furnace just prior to the cooler temperatures.
great service
Virginia - Clayton, NC 27527
I appreciated his time spent doing the installation.
Great service
REID - Clayton, NC 27527
Through and informative
Professional
Tom Wooditch - Clayton, NC 27527
Landen was Professional and very conscientious throughout the entire process
Excellent Service
CASTRAT - Clayton, NC 27527
Excellent Service
Michael - Clayton, NC 27527
Matt was very knowledgeable, pleasant and engaging with his customers!! It was a great customer service experience!
Excellent Service
MILLS - Clayton, NC 27520
Jackson & Sons sent a professional, knowledgeable and respectful technician, Landen H. , to inspect and service our heating and cooling system. Landen was thorough with his inspection and servicing of the unit. He answered my questions and provided information that was most helpful.
Quick and Comprehensive service
GOEDEN - Clayton, NC 27520
I have used Jackson and Sons for a few years now and have yet to have a negative interaction with the company. They came out within 6 hours of my phone call to the comapny to help with my HVAC unit. Sourced and fixed the issue within an hour. Solid tech and service.
Work fine but no contact
Sophia - Clayton, NC 27527
I’m guessing he spoke with the renter. Which is fine. The renter said everyone was super respectful. But maybe a call after it was done? I got a text that it was done.
Excellent communication
Sophia - Clayton, NC 27527
He did a good job of explaining things clearly and answering my questions.
Fast, efficient and professional
Bobby - Clayton, NC 27527
Great job! Had our A/C back up and running in less than an hour.
Dawson M.
Tech serviced and cleaned unit. Tech found compressor capacitor getting close to threshold 43.1/40. Tech faced no other challenges. Unit is heating and cooling efficiently. Tech informed customer about PSA renewal. (Tech needs boot covers)
Matthew L.
On arrival, tech found no standing water in crawlspace, but on any spots with missing moisture barrier, the ground was packed mud. Moist mud. Not wet mud. Dehumidifier was running with evaporator frozen. Tested drain and found it clear. Set up 3 psychrometers and found an average of 67% RH in crawlspace. Foundation vents are properly sealed. There is visable light shining between brick foundation and wooden walls. This was documented on November 19th. Tech melted ice from evaporator coil and started dehumidifier back up without media filter. Prefilter only to increase airflow and prevent freezing. Turned humidistat down slightly to perhaps reduce length of run cycles and prevent coil freezing. Allowed dehumidifier to run 20 minutes and measured about a 5% reduction in RH in that time. Spoke to Adam and let it run an additional 15 minutes. Verified drain is dripping steadily. RH in crawlspace is currently hovering around 60%.
Audonel G.
Trane Condenser (XR14) 4TWR4018N1000A Trane, XR14 Heat Pump, 1.5 Ton, Heat Pump Quantity: 1 Trane Fan Coil TEM4B0B24M21SA Trane, M Series TEM4, 1.5 Ton, Air Handler Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-76JUSW HONEYWELL FOCUS PRO 5000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-YGY31S BAYHTR1505 (Split System) Quantity: 1 32x60 Drain Pan Quantity: 1 36X40 Pad Quantity: 1 Foam Blocks (6) Quantity: 1 ICM Surge Protector Quantity: 1
Aidan T.
— Customer reported that the condenser fan motor was seen displaying stuttering behavior and not operating efficiently. — Upon inspection and troubleshooting, tech observed contactor being rapidly energized and de-energized, causing the abnormal fan operation. Noted corrosion and loose connections in thermostat wire splice in condenser and re-spliced all thermostat wires to ensure proper connection. Tech did not observe any further malfunctions during the remainder of this visit. — Customer reported that the system appears to run excessively and does not shut off when the thermostat is satisfied. Found air handler door partially open due to stripped screw holes on the door and re-secured. Confirmed heat strip operation, refrigerant charge, defrost operation and proper air flow/clean filter. Delta T reading 21 degrees without strips and 42 degrees with heat strips. — Recommended installing an attic tent to prevent attic temperature from interfering with thermostat reading. If this do
Mike A.
Provided replacement HVAC system options for customer. S
Dawson M.
Tech serviced and cleaned unit. Tech found compressor capacitor reading at 50.2/45. Tech recommends turbo capacitor. Customer declined said she’s looking into getting a new unit. Tech faced no other challenges this visit. Unit is heating and cooling efficiently.
Landen H.
Tech washed and serviced unit and found upstairs unit to have a weak capacitor along with evap coil to be extremely rusted and found a few potential leaks couldn’t dial in on one also found delta T to be right below spec customer also had concerns with unit running more often then it used too. Already had quote built from when downstairs was installed customer is ready to look into having it replaced. Having field supervisor call with updated quote.
Landen H.
Tech washed and serviced both units and found upstairs system to have a 40mfd capacitor to be weak and failing tech informed customer and recommended replacement customer approved. Tech found no other challenges at this time both units are up heating and cooling properly after todays visit.
Tyler T.
Tech washed and serviced units per service agreement, tech found no challenges at this time, both systems are back up and running and holding a delta t of 20+ degrees, customer extended PSA
Norman A.
- Replaced the existing system with a new 50-gallon low boy water heater, ensuring it operates efficiently at 240 volts. - Addressed issues related to heavy rust and an inadequate expansion tank.
Percy M.
Performed CMA Inspection on 11 split systems and 1 mini split system. -Split system on 2nd floor that services 2nd floor offices fan capacitor rated 10mf tested weak at 7.31 mf. -Recommend replacement of capacitor, there is an estimate attached to this invoice for replacement of capacitor. - Split system #5 at truck was station had a low delta T and system is not cooling properly. -System is low on R401 refrigerant, tech did not have gauges present during services to tell how low on refrigerant system is. - Tech performed a leak search on system and didn’t find any leaks. - There could be a leak present in line setting, tech recommends a level 2 leak search for system to pin point possible leak.- There is an estimate provided for level 2 leak search and an estimate provided for 1 pound of refrigerant. - System may need more than 1 pound of refrigerant, refrigerant is priced by pound. - All other systems were performing and cooling properly with a delta T above 18 degrees. - Tech checke
Norman A.
Flush 50 gallon low boy in crawl space Bad expansion tank put t&p valve open got to shut off
Ricardo T.
Tech washed and serviced unit and found o/d fan motor containing a lot of grease build up and some play on the shaft. Tech found no further challenges at this time.
Tyler T.
Tech washed and serviced unit per service agreement, upon arrival tech found duel run capacitor on compressor side starting to decline tech notified customer and will continue to monitor it, the system is back up and running and holding a delta t of 20+ degrees, customer renewed ESA agreement
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure, customer renewed psa agreement
Percy M.
Performed CMA full service on 3 heat pump split systems and 1 mini split system. - All systems are performing properly and cooling properly with a delta T above 20 degrees. - Fan, compressor and blower motor amperage checks were inside of the correct specifications for each system. - Tech replaced 3-20x20x1 filters and flushed all drain lines. -Tech added condensate treatment tablets to drain pans and cleaned evaporator coils. - On outside systems tech cleaned condenser coils and condenser units. - There are pictures and a performance report attached to this invoice.
Norman A.
Drop threw floor behind fridge and put water line for with angle stop for fridge contact to cold water line under house
Matthew L.
Tech replaced weak blower capacitor and faulty bypass damper module. Tested without issue. Collected for repairs.
Wes B.
Tech Performed CMA Full Service on 4 Spilt Systems. All Systems tested good, systems back operating as they should be
Landen H.
Tech washed and serviced both units and installed plasma air on both systems that tech had recommended at previous service customer also extended Psa 2 sys 2 times a year. tech found no challenges at this time both sys are up cooling properly at this time.
Matthew L.
Tech found split system 4 four running in heat and cooling mode, but not defrost due to defrost board being unpowered. Low voltage short was diagnosed July 2024. Tech found red thermostat wire capped off inside outdoor unit and also capped off inside air handler. Tech placed thermostat wire back into circuit. Defrost board is now getting 24 volt power. Tested defrost cycle and fuse blew. Fuse blew during defrost with brown wire and red wire. Tech used green thermostat wire to power R for outdoor unit and tested unit without issue. System ran cooling mode, heating mode, and defrost correctly without blowing fuse. System is back operating correctly, but several thermostat wire conductors in the tstat wire between indoor and outdoor units appear shorted. May be impractical to replace thermostat wire. System is operating correctly with green wire at this time. No charge/install warranty. System was installed under 2 years ago.
Alex R.
Found a split frost free hose bib. Replaced bib with a new bib.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech informed customer start run cap still testing weak customer will get it replaced later on.
Percy M.
Performed CMA Inspection on 2 Gas Furnace split systems. Both systems are performing properly at this time. There are pictures and a performance report attached to this invoice.
Caleb S.
Provided estimate to replace system