Dudley NC Heating & Air Conditioning Services
Local Reviews
for Dudley, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Professional Service Technician
Terry - Dudley, NC 28333
Nestor Alvarez serviced our Trane unit earlier this month. He was completing his training, at that time. Nestor was very professional. He will be an asset to Jackson and Sons. Thank you Nestor.
Very Happy With the New Plumbing Division
Terry - Dudley, NC 28333
I’m very happy Jackson and Sons has added a plumbing division. Their technicians are always very knowledgeable and service oriented. Norman Adubato was excellent.
Great Service
Clyde - Dudley, NC 28333
Great
HB - Dudley, NC 28333
Absolutely excellent service.
Outstanding service
Roverta - Dudley, NC 28333
We are so pleased with the manner of service and the respect that was shown will recommend your company to anyone thank you so much
Great service. Prompt!
Robert - Dudley, NC 28333
Very knowledgeable. Very polite. Highly recommended.
Great Service!
Thomas - Dudley, NC 28333
He was prompt, very pleasant, and helpful.
Good
Cleveland - Dudley, NC 28333
Excellent service
Brenda - Dudley, NC 28333
He was real nice and respectful. He was able to answer any questions I had without hesitation. He explained what he had done and the results of the maintenance.
Response from Jackson & Sons:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Great Service
Bob - Dudley, NC 28333
Quick and friendly service.
Excellent service!
BOWDEN - Dudley, NC 28333
Nick is extremely knowledgeable and proficient.
Great service, came out same day I called
Kaitlyn - Dudley, NC 28333
Excellent Service
JUANITA - Dudley, NC 28333
good
Cleveland - Dudley, NC 28333
Aidan was very personable an easy to work with
Good and timely service
Cleveland - Dudley, NC 28333
Matt was conscientiousness and had a good work attitude.
Excellent!!!
Sharon - Dudley, NC 28333
Thanks for sending Josh out.
Excellent service!
BRYANT - Dudley, NC 28333
Technician Was very courteous and explained what he was doing.
Great Service
Bob - Dudley, NC 28333
Logan is a very personable young man who is very particular about his work.
Professional tech
SCHAFFTER - Dudley, NC 28333
Very nice tech, fast and professional.
Very good
FAISON - Dudley, NC 28333
Bryce is knowledgeable and pleasant.
Very good
FAISON - Dudley, NC 28333
Joseph was polite and quite a personable young man.
Excellent Service
WILSON - Dudley, NC 28333
The service was excellent! The young man very professional.
Timely Service
PONCE - Dudley, NC 28333
Timely Service
PONCE - Dudley, NC 28333
Great Service!
Jordan - Dudley, NC 28333
Norman was very insightful and extremely practical for our family.
Logan P.
Tech performed service on arcoaire gas package unit. Tech was unable to perform inside work due to customer request. Also, left estimate for today is maintenance agreement renewel day. Tech left pen and notepad as well as (1) 20x20x1 filter at front door. Found no other challenges at today’s visit.
Spencer C.
Tech performed ESA service and replaced filters. System is new and has no issues at this time.
Nestor A.
Tech performed maintenance service on a split system. Tech found capacitor running really weak for the compressor side (21.10/45) value. Tech recommended replace the capacitor but customer didn’t approve. Customer will call the office for PSA renewal.
Nestor A.
Tech performed maintenance service on a carrier package unit. Not other challenges at today visit. Delta t is within specifications.
Norman A.
Replaced rear hose bib
Logan P.
Tech performed service on carrier split system. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at today’s visit.
Audonel G.
(Duct Only) Install New Duct System 2.5 Tons W/Return Includes Plasma Air Quantity: 1
Josh W.
Tech returned and replaced inducer draft motor, techs checked full cut system on and cycled system operation, techs swapped high found no issues with system at this time. Bill has been payed already.
Norman A.
Replace left side of house hose bib
Logan P.
Tech performed service on trane package unit. Customer renewed maintenance plan. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Joseph C.
Tech performed ESA on 1 system, found no challenges at today’s visit system is operating properly. Customer was not home at today’s visit stated he will call back in to renew agreement, tech didn’t have any filters will need to return and drop of 2 20x30x1 filters.
Jerry H.
Tech performed maintenance service on trane package unit. Tech couldn’t get access to ductwork due to ductwork enclosed in garage. Customer renewed esa plan. Tech set up plumbing to replace hose bib. Delta t is within specifications.
Matthew L.
Tech performed ESA. Found no issues. Tech recommends adding surge protection to system to prevent potential damage from lightning strikes and power surges. Customer approved.
Landen H.
Tech washed and serviced unit and found unit to be extremely dirty tech pulled and throughly cleaned blower along with evap coil tech installed new condenser fan blade found a previous service call unit is up heating properly after todays visit. Check was written for more then amount owed credit account for next purchase.
Romario T.
Tech replaced a condenser fan motor and capacitor, tested heat mode afterwards. System is back operating with normal amp draw. Tech left the system set on 65 heat per customer request.
Josh W.
Failed pressure switches, tech arrived and replaced pressure switches. Tech ran system and found issue still persisted. Tech spoke with Michael Holmes and found issue to be inducer draft motor had failed low stage speed. Tech spoke with customer and gave updated pricing for repairs. Spoke with office and got inducer draft motor ordered.
Mike A.
Visited customer home to provide options for new duct system. Duct system sold.
Spencer C.
Tech found condenser fan blade broken due to the ice. Tech quoted replacing blade and maintenance plan. Customer agreed to repair and ESA and wants 1st ESA scheduled with fan replacement.
Logan P.
Tech performed service on goodman package unit. As tech was inspecting ductwork, found to be in poor condition and crawlspace access door to be rusted/broken. Customer requested quote for new ductwork and new crawlspace access door. Tech spoke to Joy in office for further inquiries. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at today’s visit.
Matthew L.
Tech found blown 60 amp fuse inside 3 phase disconnect for large outdoor unit on left side of back building (CU#3 serial #RRWA). System is a 12 year old 10 ton split system. Tech ohmed compressor and got ground continuity in the megohm scale with multimeter and megohmmeter. Tech unplugged compressor and replaced fuse for testing. Outdoor fan motor is overamping. Rated at 5.0 amps and pulling 6.0 amps with door on. 6.5 amps with door off. Blower and heat strips are operational. Plugged compressor back in with new fuse and tested system. System does run, but tech suspects fuse will blow again due to compressor megohms to ground. Tech recorded refrigerant pressures and amp draws. Put thermostat into emergency heat mode for the time being so fuse doesn't blow. Tech recommends replacing compressor and outdoor fan motor or entire system. Will have office follow up on commercial mandatory lead. Compressor and fan motor replacement will require two techs, ordering both OEM filter driers and a
Luis R.
Tech found system was not heating when thermostat called for heat tech checked to voltage to system all within specs. Tech jumped at board to system started up. Technician found thermostat had failed technician replaced thermostat with approval. Once replaced system started up with no issues.
Noah C.
Performed ESA on two systems, customer did not have thermostat to install at this time. Found no challenges with either system, both systems operating properly.
Amber W.
Trane Condenser 5TWR7036A1000 Trane, XR16 Heat Pump, 3 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6D04AV31SA Trane, 5TEM6 (454B), 3 Ton, Air Handler Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Air Quality CUSTOM-7HXGBX UV LIGHT Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-B4MXIT ICM SURGE PROTECTOR Quantity: 1 Other Air Quality CUSTOM-34EUJV MEDIA FILTER Quantity: 2 Other HVAC Add-Ons CUSTOM-CNLDTN BAYHTR1508 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 36X40 Pad Quantity: 1 Float Switch Quantity: 1
Romario T.
Tech found a shorted compressor contactor. Tech advised the homeowner that ecobee thermostats are liable to malfunction after a short occurs. Tested system in heat afterward and assured that the ecobee does send proper signal to either operate and shut off when satisfied in temperature. Customer approved today’s repairs. Customer is not interested in maintenance plan at this time.
Logan P.
Tech performed service on coleman package unit. Customer renewed maintenance agreement. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.