Jackson and Sons has been serving the heating and air conditioning needs of Walnut Creek, NC residents and businesses since 1974.
Our reviews below from your neighbors in Walnut Creek, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Walnut Creek, NC
Rated 4.9 out of 5 stars based on 45 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our service guy was awesome. Very polite, hard working, courteous and professional. Explained the complex issues simply yet completely.
BOB
- Walnut Creek, NC 27534
Awesome service!!
Service rep was thorough and polite. Explained everything and made sure we were satisfied.
Bob
- Walnut Creek, NC 27534
Excellent maintenance visitRICHARD
- Walnut Creek, NC 27534
Great service on mid-year checkup.Bill
- Walnut Creek, NC 27534
Great
Matthew did a very good job for me today ! He explained everything very well . You are lucky to have him as an employee
RON
- Walnut Creek, NC 27534
Zach
Zach was awesome
KIM
- Walnut Creek, NC 27534
Great service!
Jackson and Sons technicians are the best. They are thorough and polite.
CHARLOTTE
- Walnut Creek, NC 27534
Thanks JESSE
- Walnut Creek, NC 27534
Great ServiceMARTY
- Walnut Creek, NC 27534
Consistent quality service Megan
- Walnut Creek, NC 27534
Great service
Zach Thornton was my service guy. He was very informative and efficient. He did an awesome job
BECKY
- Walnut Creek, NC 27534
Great service experience
Zach was professional and precise in completing the service and cleaning of our unit. Great job!
MIKE
- Walnut Creek, NC 27534
Great service, very polite and thoroughJill
- Walnut Creek, NC 27534
Great service!
I have spoken with Caleb on the phone many times. It was nice to meet him. He was very knowledgeable and so very nice.
Bonnie
- Walnut Creek, NC 27534
Caleb Smith is so professional and kind.
Thank you for getting to us quickly. Caleb Smith is such a great guy and technician.
Thad
- Walnut Creek, NC 27534
Great service/ professional
Work was completed with excellent explanations and in a timely manner.
Use of photographs to show equipment conditions and recommendations for services was excellent
Sue
- Walnut Creek, NC 27534
Great companyLisa
- Walnut Creek, NC 27534
Timely Professional Service
Matthew showed up on time on a Saturday morning. Quickly diagnosed our problem and provided several repair or replace options at a variety of price points. Highly recommend!
MAE
- Walnut Creek, NC 27534
Another great service. Marty
- Walnut Creek, NC 27534
Very Professional
Thanks for the help Caleb! Nice job as always from Jackson and Sons.
Jeff
- Walnut Creek, NC 27534
Great service
Professional and friendly service from Noah today. Fine representative of your company.
Bob
- Walnut Creek, NC 27534
Good service, but left a mess for us to clean up
Had our dryer vent cleaned. They were courteous and and quick. But left a huge mess out side the vent. Massive pile of lint wasn’t cleaned. It then rained and spread lint all over the side of our White House. Recommend take time to go behind them and make sure they removed all the debris.
M J
- Walnut Creek, NC 27534
Prompt, friendly serviceThomas
- Walnut Creek, NC 27534
